There is an appeals process within the Clubs Supporters Charter, although I'm not sure how this helps when your cards deactivated and you lose the pre-paid "service" immediately. I'm mean, you can't get the 2016/2017 Manchester Derby back when you've already missed it..
APPEALS PROCESS
The Club recognises the right to reply for any individual who has been issued with a stadium ban.
S
hould you be dissatisfied with the final response that you have received from the Head of Safety & Security in relation to your stadium ban, you can appeal the decision to the Club’s Head of Supporter Services. All appeals must be in writing, providing a detailed response in relation to the issue or specific point(s) that you are appealing. Upon receipt, a full review of the issue or specific points(s) raised within your appeal will be conducted independently of the Safety and Security Team.
We will seek to respond to any appeal within 10-working days, though this may increase during peak periods or if further investigation is required. We will endeavour to provide updates on our progress should a longer period of time be required.
The findings of this review will be conveyed in writing and will be considered final by the Club. Should you still remain dissatisfied with these responses, you can escalate this to the Independent Football Ombudsman (
www.ifo.co.uk)