Me, my dad and brother are all on just shy of 17k points and missed out on the derby. No surprise there as we miss out on the derby every year, meaning every year we have to spend stupid money buying a ticket off some nob head making a drink out of us.
We've no problem missing out to people who have more points than us - thats just the way it goes. Our issue is that there is this 'children's allowance' policy which basically means that if the dad has enough loyalty points to get a ticket, then he can take his son/daughter, who is unlikely to have accumulated any loyalty points whatsoever because they are too young to have done so. As mentioned, we all have just shy of 17k loyalty points.
Supporters services won't tell us exactly how many tickets are allocated under this 'children's allowance' scheme/policy. I would assume from the fact that they are refusing to tell us that it is a hell of a lot because they know people are going to say "why the fuck are X amount of kids with no loyalty points getting a ticket over me when i have been going up and down the country and abroad for X amount of years".
Again, I have no problem losing out to someone with more points than us, but when god knows how many kids are getting tickets over and above me (who will be going to swansea away on a midweek and getting back at 2am and Palace on New Years fucking Eve) then something is seriously wrong. Obviously we have aired this frustration with the supporter services team; to say they couldn't give two fucks is an understatement. We also missed out on Huddersfield away for the exact same reason. To add insult to injury, the supporter services twitter feed then puts a tweet out this morning saying that tickets are on sale to supporters with 16.5k loyalty points, only to delete it because they realised they have sold out already. These guys don't know their arse from their elbows.
Greater transparency is needed from supporter services and this children's allowance policy needs removing altogether. Nothing will be done though! Anyway, the hunt for tickets for Huddersfield and Old Trafford is on.