You can but I think you need a reasonable understanding of finance in general and you are correct that most people get their statement each year and bin it or pop in in a drawer. The industry doesn’t help itself by complicating matters.
The tax side of things is the key. Very few people are fully aware of how this works and how it can impact on withdrawing funds. A lot of people have taken pensions under the new rules and been taxed on a month 1 basis which sees them hit with 45% tax. You can claim it back of course, but again, not an easy process for someone with little understanding.
Financial education should be introduced to schools and colleges.