I know it wasn't easy to deal with but another review another lessons learned paper circulated to the chief officers in charge of games. We've been doing this for years. Sometimes it's ok to say "sorry we got this wrong". When we played Liverpool in League Cup semi a few years back there was chaos outside the Anfield Rd end partly due to turnstiles not working and because of fans arriving late because of crash on the M62. Police and stewards handled it badly and there were some City fans who behaved like idiots. I wrote a compliant to Liverpool and to their credit the Head Of Security phoned me up and apologised. He was an ex police office and he said "sorry we got some things wrong". We had a good chat about it and he also said to me that a lot of the officers deployed were young and had no experience of handlings football crowds. Big point was he admitted failings and his apology made a massive difference. I have the upmost respect for Police Officers but not when they close ranks and pretend they got it right.