Customer Service:

[ChicagoBlue]

Here we go and still looking good 10 week later It was £1.50 for four mats and a pound for the sticky spray.Oak Furniture Land £500.
Everyone that calls at our flat compliments.
Taken five minutes ago.

I’m more worried about the spiders!

 

[Sir peace frog]

I'm on the ramp at mcr and I get accused of wrecking every bag lol

 

[Two Gun Bob]

I would like to make a plug please for Curry's which appears to take a bit of stick warranted or otherwise.We bought the set from them after being let down with damaged goods on arrival from a different supplier.The TV was new stock supplied in April 2017 and Built in March 2017 delivered and installed by friendly know-How people.In fairness and no disrespect I do not imagine they know an awful lot but I have to say their nice uniforms and logo were reassuring and very professional.

Last night whilst I was Moon-walking the other half calmly said "Bob lad there is a horizontal line running across our TV screen and it's not going away any time soon".Imagine my consternation as I spat out my Staropraman in alarm angst and distress.This TV was brought in at overkill to future proof taking us into the next decade and beyond. OLED: the final frontier.Its ten-year mission to explore strange new worlds to seek out new signals and boldly go where non of our previous sets had gone before ! It's been a brilliant set but a brilliant set for only 18 months and quite frankly I am not impressed.I still have a Sony HD trundling along after 12 years loyal service and even an old Dixon branded Saisho doing the rounds for longer. Anyway we searched the bill boxes and receipt boxes and could find nothing concerning their free 5 year guarantee so I immediately took a shuttle over to the AV forums to investigate.A full 10 page thread on folk not getting their warranty details despite constant requests.Oh my days and nights so we set our alarms early for to make contact.

They could not have been more helpful confirming that our appliance was indeed under free warranty and proceeded to deal with our dilemma.After diagnosing a fault they are to send someone round tomorrow to pack the set up and take it away for repairs.Hows that for tip top service.Not only did they sell me an up to date recent build TV but they dealt with my after care sales dilemma immediately and will repair within 7 days.Very disappointing with the TV acquiring faults after such a short period of time but shit happens and we move on.You never know they might not be able to repair it and supply us with the latest set instead but maybe I am just being giddy in my old age so yes well done Currys know-How and I will update this unfortunate incident as and when it unfolds.

Does anyone know what this fault could be ? Five inches up from the bottom of the screen it has a bluey green line running horizontal left to right.We have reset the TV and the fault is evident on all feeds.

 

[denislawsbackheel]

To be clear
The tv is under two years old is it?

If so they are just applying EU consumer law and not doing any great favour.

 

[DrBlueBob]

I would like to make a plug please for Curry's which appears to take a bit of stick warranted or otherwise.We bought the set from them after being let down with damaged goods on arrival from a different supplier.The TV was new stock supplied in April 2017 and Built in March 2017 delivered and installed by friendly know-How people.In fairness and no disrespect I do not imagine they know an awful lot but I have to say their nice uniforms and logo were reassuring and very professional.

Last night whilst I was Moon-walking the other half calmly said "Bob lad there is a horizontal line running across our TV screen and it's not going away any time soon".Imagine my consternation as I spat out my Staropraman in alarm angst and distress.This TV was brought in at overkill to future proof taking us into the next decade and beyond. OLED: the final frontier.Its ten-year mission to explore strange new worlds to seek out new signals and boldly go where non of our previous sets had gone before ! It's been a brilliant set but a brilliant set for only 18 months and quite frankly I am not impressed.I still have a Sony HD trundling along after 12 years loyal service and even an old Dixon branded Saisho doing the rounds for longer. Anyway we searched the bill boxes and receipt boxes and could find nothing concerning their free 5 year guarantee so I immediately took a shuttle over to the AV forums to investigate.A full 10 page thread on folk not getting their warranty details despite constant requests.Oh my days and nights so we set our alarms early for to make contact.

They could not have been more helpful confirming that our appliance was indeed under free warranty and proceeded to deal with our dilemma.After diagnosing a fault they are to send someone round tomorrow to pack the set up and take it away for repairs.Hows that for tip top service.Not only did they sell me an up to date recent build TV but they dealt with my after care sales dilemma immediately and will repair within 7 days.Very disappointing with the TV acquiring faults after such a short period of time but shit happens and we move on.You never know they might not be able to repair it and supply us with the latest set instead but maybe I am just being giddy in my old age so yes well done Currys know-How and I will update this unfortunate incident as and when it unfolds.

Does anyone know what this fault could be ? Five inches up from the bottom of the screen it has a bluey green line running horizontal left to right.We have reset the TV and the fault is evident on all feeds.

I have been researching this sleveishly for a few hours now and I think I can narrow it down to spitting Staropramen over said tellybox. Nice to hear that they were so helpful. I hope you do indeed get your replacement and your unbridled joy at faith in human nature being restored is not shortlived.

 

[Two Gun Bob]

I have been researching this sleveishly for a few hours now and I think I can narrow it down to spitting Staropramen over said tellybox. Nice to hear that they were so helpful. I hope you do indeed get your replacement and your unbridled joy at faith in human nature being restored is not shortlived.

Is my Glass half empty or is it half full and on this occasion it's plainly half full but I have been known to turn on a sixpence.I hope they carry their goodness through to final fruition as I have already mashed the other half's head in with the usual if they don't do this then I will...And if they say this then I will use the 1978 sales of goods act and and and .......I even mentioned I would go on TV and take it up personally with Judge Rinder or write with haste to Watchdog at which point she made good her excuses and fooked of shopping with the daughter.It's not nice though to be had over for a fat lad it's really not but in fairness Curry's have taken me completely by surprise and could not have been more helpful if they tried which is why I had to put it all down to print..If anyone knows the answer to a horizontal band on OLEDS then I am all ears.Could it even be a new screen or a fresh telly.At times the band is a good deal heavier than the two photographs infer but it's not going to get better on it's own it's best to act now.

 

[Two Gun Bob]

To be clear
The tv is under two years old is it?

If so they are just applying EU consumer law and not doing any great favour.

Hello Dennis yes the TV is under 2 years mate.At time of purchase all the big boys were offering 5 year guarantees free on 4K TV's. Richer sounds being the exception with a standard six year deal.I have used this outfit by the way and can recommend all that they do and six years free is industry leading standards for sure.

I did wonder last night if they couldn't find my free warranty if I had rights of claim through not fit for purpose.I remember reading somewhere that goods have to be fit for normal wear and tear and something this costly had to have a shelf life of more than 18 months.On this basis I was guessing county court but obviously not needed now.However I have noted your EU consumer law statement and so does this give a consumer of electronics a two year de facto peace of mind through EU rulings ?

 

[denislawsbackheel]

I get my TVs from Richer.
I agree their six year warranty is the best.
J Lewis are now getting bloody awful reviews about their once famous after sales service.

Here is the eu ruling explained from This is Money website.

The EU directive in question is 1999/44/EC. The important bit is this: 'A two-year guarantee applies for the sale of all consumer goods everywhere in the EU. In some countries, this may be more, and some manufacturers also choose to offer a longer warranty period.'

As with UK law, a seller is not bound by the guarantee 'if the (fault) has its origin in materials supplied by the consumer'. But the EU rule does not require the buyer to show the fault is inherent in the product and not down to their actions.

The EU rule also says buyers need to report a problem within two months of discovering it if they want to be covered under the rule.


How can I use this rule?

Reports of cases where shoppers have used the EU rule to get refunds suggest that even senior staff at stores may be unaware of it, so be prepared for some blank faces if you need to use it to argue your case. But eventually, after referring the complaint to legal teams, reports suggest the stores have coughed up.

Use this checklist to see if you could try and use the EU rule:

• The goods were purchased no longer than two years ago
• The store will not provide a refund or repair because you are returning the item after their return period has ended, usually one year
• You are reporting the fault within two months of discovering it
• The goods show no signs of damage through your actions or misuse.

The best advice is to print off the EU rule and take a copy with you. If staff fail to recognise it, ask them to take your details and report your complaint to their bosses. Take a note of the names of any staff you speak to and explain that you will contact them again soon for a response.

You may manage to get your refund on the basis of the EU directive, however, shops are within their rights to use the Sale of Goods Act as the definitive guideline instead.

 

[Dave Ewing's Back 'eader]

Dear Taxi:

Our world-renowned packing specialist lit a local artisan candle and a hush fell over the crowd as he put your P Plates into the finest cardboard box that money can buy.

Enjoy ! Love from all your friends at Le Yogi

So what excellent customer service or sad tales of woe do you have to recant from the market place.
I find suppliers of services more trickier than any goods retailer who just to want to have you over for a fat lad.
Is this because there are no goods to return for leverage ..I dont know but wish some of them would buck up and face up to promises ?

Ah, Taxi, this sounds as though you are patronising the Dipper economy. Are there no candle sellers/lighters in Bacup, Weir, Stacksteads, or Waterfoot?

 

[BlueMoonRisin’]

Ah, Taxi, this sounds as though you are patronising the Dipper economy. Are there no candle sellers/lighters in Bacup, Weir, Stacksteads, or Waterfoot?

He's not called Taxi now. He's called tenbob gun, or summat like that. Maybe Tupac or tetra pak next eh Taxi? ; )