They are utter cnuts. I’m currently having a terse exchange with them (via an office in Bombay where no-one is allowed to deviate from a script) over me having booked two tickets up for the Newcastle game and inadvertently adding a 16-25 railcard instead of a Two Together railcard. The discount is the same, I’m not asking to alter either the train time or seats, yet the grasping twats want me to pay a £40 admin fee on my refunded tickets which cost £50, and then I’ve got to buy new tickets (for the same train), only the price has gone up to £70. In other words a £110 hit for tickets that originally cost £50. I’m gonna go with London Midland instead, even if it does mean forfeiting my tenner refund and taking twice as long to get there. At least I’ll be spared having to listen to Beardy’s ‘humorous’ toilet messages. Capitalist twat
I would just use the tickets you have and if questioned play dumb and say you booked using the two together service and never noticed the different tickets or whatever :)