Poor treatment of bar staff

[u2fme2]

Is your daughter employed by the club or F3 (fabulous fan Fayre) who I thought did all the catering at the Etihad?

Hi. She was employed by fabulous fan fayre

 

[Gordyola]

Forgive my ignorance but isn't there an independent body you can take this type of complaint to?

There could be a case of constructive dismissal here if take it to the relevant authorities.

Need to have worked for the company for 2 years

 

[Rolee]

Need to have worked for the company for 2 years

Silly rule, no wonder people get away with bullying junior staff then.

 

[manchester blue]

Forgive my ignorance but isn't there an independent body you can take this type of complaint to?

There could be a case of constructive dismissal here if take it to the relevant authorities.

If a manager has actually said if you don't like it you know where the door is that is grounds for a constructive dismissal case. As someone else has said contact ACAS or an employment lawyer. Did she have a contract or was it casual? In the first instance she should raise a formal grievance outlining the treatment she has been subjected to.

It's bullying and the company need to address this matter. They will have policies for performance issues and that won't be one of them. (not suggesting she wasn't performing well).

 

[better dead than red]

I'm not a legal expert by any means but doesn't she have grounds for a hostile work environment claim?

https://uk.practicallaw.thomsonreut...=(sc.Default)&firstPage=true&comp=pluk&bhcp=1

 

[Saddleworth2]

Lots of varied advice on this thread. The correct answer in the fi4st instance is invoke the companies hr policy for bullying and make a formal complaint. Ask for a copy of the policy in writing and make sure they keep to it by the letter. Any further action will need evidence that this step has been carried out.

 

[Thomas Hearns]

I posted a tread this week about the poor treatment my daughter and others have been subjected to but
was pulled my Ric as I went into far too much detail for his liking.

So this time I.
1 won't name my daughter.
2 won't mention which bar/bars she worked in.
3 won't mention dates of when culture changed for the worse.
4 Name and shame manger/mangers responsible.
5 Take full responsibility for following thread.

For many a year now we have all experienced poor service from bar staff at city including
myself there are some who only work there for the money and there are many like my daughters
and friends love city but also need a little extra money to get them through uni.
My daughter who used to attend games with me until she was 16 took a job working at city
like her sister and 3 friends.
But for a period of time now has been treated/spoken/ like shit and belittled in teams meeting.
Less than a year ago her and 2 others received an award for outstanding customer service based
on fan feedback which shows how much they were regarded by fans in the bars they worked.
But at the Fa cup game Sunday could no longer but up or take it anymore and walked
out on a job she absolutely loved and on more than one occasion come home in tears.

And before you ask yes they would bring up regarding treatment they would receive only to be told
to shut up and if they didn't like knew where the door was and you wonder why there is such a high
turnover of good hard working staff.

Ric you say this should be taken up with city. It has and nothing has change you also say this is
not the place for such a tread to name and shame. So I have now removed all details.

This is Bluemoon where we fans get the opportunity to discuss all manner of subjects.
If we don't allow such treads to be discussed how is anything ever going to change?

Its not OK for grown men and woman to bully young girls and boys because your only 16/20
and on minimum wage because they know you need the job and money.

Give you the fans a chance to read and discuss.
Give the club a chance to read discuss and reply.
Give those responsible for running our catering service to read and reply.

I been a member of this site for many a year season ticket holder for over 30
I don't have an agenda about our great club but if we all don't stand up against
this shocking culture nothing is going to change let's together get it changed please.

More than happy to meet you or any other from site club or catering firm to discuss further.

Regards mark

Feel for you mate and hope your daughter’s situation gets resolved. It’s a horrible position to be in as a dad, part of you just wants a list of names and an opportunity to lay em all out I’m sure

My 16 year old girl started work this season in the directors lounge and for the most part she’s been treated with respect. There was one occasion on which whilst working at a function in the tunnel club on a non match day she was asked to carry on working until app 2am and when she excused herself on the grounds of an early start at college and parental non consent she was told in a very inappropriate and embarrassing manner by a much older man to finish her shift there and then 2 hrs earlier than expected

I know city pay 16 yr olds a lot more than the vast majority of other employers and her and her friends love serving food to famous faces off the tv but these perks of the job shouldn’t preclude city or their sub contractors giving an automatic duty of care to what are still children.

 

[johnnytapia]

A Trade Union. I’m always staggred by the number of people who never give a second thought to being a union member. Worth every penny of membership fee in cases such as this.

 

[Gorton_Tubster]

A Trade Union. I’m always staggred by the number of people who never give a second thought to being a union member. Worth every penny of membership fee in cases such as this.

I found after years and approx £480 pounds of payments that mine were absolutel shite imo. At least I didnt buy any of their house insurance or whatever else they were trying to sell. Unions are a waste of time nowadays, but that's another thread.

 

[valleyblue]

My daughter went to Liverpool to study at University there and worked at Anfield and she said the management there were great and the money also, she was paid £10 an hour which if anyone knows is above minimum wage.

Maybe we could take a leaf out of their book

Having worked in the stadium industry for years,in my experience one of the most difficult staffing areas to deal with is the catering/ bars operations.
Particularly within the football industry, where a club will tend to need hundreds of staff, generally every two weeks or so.
Similar to the Liverpool model above, I have found the best solution to pay above the minimum wage and of course to train and treat these staff well.
This model tends to attract and retain staff, and by, as much as possible keeping them in the same bars / hospitality areas, for the season allows them to develop a sense of teamwork and a rapport with the customers who use these areas.
It is of course not acceptable to treat any staff, in the manner that you’re daughter has described, the contract caterers that operate at the stadium, should have robust anti bullying procedures in place, as part of the SLAs agreed with the club.
I would advise, that she initially contacts the catering general manager that represents the caterer, with her grievances.
This should at least lead to an internal investigation, if this does not lead to a satisfactory result,then the club will have a representative who oversees the catering operations on site, probably someone relatively senior within the commercial department.
Good luck and I hope you’re daughter gets this issue resolved, bullying is still a huge issue in this type of environment, and it needs to be stopped.