I contacted them last wednesday, so i did contact them 7 days before the match.
I think you are right about the customer service going backwards, it now seems that the ordinary and long standing fans are way down on their list
Ok thanks mateIt is clearly not reasonable how they are acting, and against their terms which imply they will do something if you contact them. They can't contract liability out to a third part unreasonably under the Unfair Contract terms Act. Email these two: danny.wilson@mcfc.co.uk or lisa.eaton@mcfc.co.uk
I contacted them last wednesday, so i did contact them 7 days before the match.
I think you are right about the customer service going backwards, it now seems that the ordinary and long standing fans are way down on their list[/QUOTEd.
Have you contacted Supporter Services ? In my experience they have been very helpful whereas the Ticket Office is basically clueless. I would ring SS if I were you.
I contacted them last wednesday, so i did contact them 7 days before the match.
I think you are right about the customer service going backwards, it now seems that the ordinary and long standing fans are way down on their list
Yes Bill, it was supporter services I spoke with today who confirmed it could not be reissued
1st game ?don't sound too rabid to me!Ordered my tickets in SS level 2 when they went on general sale and got them about a week ago. It's my first game this season, delighted with the reduced price. Thank you City!
Customer service isn't just going backwards, it's an absolute shambles. The last two times I've been moved because cbl3 was shut its been nothing less than a farce trying to get through and get a seat in a decent area. I've been relocated to 93.20 for the Fulham game and received separate messages telling me my season card has been updated for the game and another saying I need to print a ticket at home. I've tried calling up to clarify what if anything i need to do but I can't get my calls answered whatever time of day I ring them.You need to escalate it, it is very easy for the to cancel and reissue. They should not send by insecure means if they are not willing or able to.
2109/20 terms
"1.7. The Club shall not have any liability to any Purchaser or Ticket Holder for any non-delivery or late delivery of any Tickets, documents or other materials dispatched by the Club to the Purchaser and/or Ticket Holder resulting from the actions, omissions, malfunctions or interruptions of any postal services or incomplete or inaccurate personal details or addresses provided to the Club. Should any such items purchased not arrive in the post by seven (7) days before the relevant Match, and the Club has not notified the Purchaser or Ticket Holder that the Tickets should be collected in person, the Purchaser should contact the Club immediately."
2016/17 terms
"3.2. The Club shall not have any liability to any Purchaser or Seasoncard Holder for any non-delivery or late delivery of any Seasoncard, ticket, documents or other materials dispatched by the Club to the Purchaser and/or Seasoncard Holder resulting from the actions, omissions, malfunctions or interruptions of any postal services or incomplete or inaccurate personal details or Addresses provided to the Club. Should any such items purchased not arrive in the post before seven (7) days before the first Premier League Match or first Cup Match of the Season, the Purchaser should contact the Club immediately and such items shall be reissued at no extra charge."
Seems like the customer service is going backwards, unless yu contacted them more than 7 days before the game.
I got me and the lad tickets for this (not on the cup scheme because I'm a stubborn twat after they put my season ticket up £11 the other year) looking forward to this a million times more than the upcoming league and champions league games.
Which brings me nicely onto the fact I'm not bothering with the Madrid game, champions league games are shit, it's a really expensive time of year and it was a straight choice between these 2 games put paid to me going to that one
Ordered my tickets in SS level 2 when they went on general sale and got them about a week ago. It's my first game this season, delighted with the reduced price. Thank you City!
Opposite for me, derby in a cup semi final against the red shite and a chance to rub their noses in it, or watch Real Madrid dive and cheat for 90 mins. Derby all day long for me.It wasn't a tough decision for me and the family.
Shell out extra for Real Madrid or pay to watch a game we are already 3-1 up in, against a team now more akin to Southampton.
Madrid game all day.
Opposite for me, derby in a cup semi final against the red shite and a chance to rub their noses in it, or watch Real Madrid dive and cheat for 90 mins. Derby all day long for me.
1st game ?don't sound too rabid to me!
Whatever the end crowd. It will still prob be our biggest in the league cup. Have we ever had more than 50k for this comp?
Opposite for me, derby in a cup semi final against the red shite and a chance to rub their noses in it, or watch Real Madrid dive and cheat for 90 mins. Derby all day long for me.
4702 online now. This is the minimum left because it's just what's online. It's a similar figure to what I counted yesterday morning but it turns out City added extra seats to CB3 so it is still selling albeit slowly. I think in reality there's over 5,000 left with all the single seats and then there'll be some seats in hospitality blocks as well so we've still got a way to go to sell it out. We might because we've got the home game on Sunday, and Monday, Tuesday and Wednesday which will see a lot sold.~3300 left
Get them sold
Team take them to cleaners
Fan sing load and proud
It’s our time
They are shit