Return of Supporters

west didsblue said:
My two sons, both Cityzens, have been successful, whereas I haven’t (S/C with over 15000 points). From that I suspect not that many Cityzens entered the ballot, or if there were a lot who entered they were really very lucky to both get one.
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Did all three of you apply at the same time mate ?
 
Prestwich_Blue said:
People are behaving like spoiled kids. I've been to loads of interviews where I've had no feedback and they've maybe interviewed 5 or 6 people only. Or have applied for jobs that maybe 200 others applied for and had no feedback.

I think it's piss poor when you've been for an interview but I'm not going to get worked up about not getting feedback from an application. I just accept it and get on with life. We're talking about maybe 50-60k here so I understand why the club can't contact all those who haven't been successful.

And i've not had an email, so I'm neither getting a ticket nor on the reserve list. So all those who accused me and City Matters of looking after ourselves had it wrong. Had it been done on points then probably the majority of us with seasoncards would have got tickets. As it turns out, it seems only one has. So if we fiddled it to suit ourselves, we did a piss poor job.
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That's bollocks, I didn't agree with how it was carved up but I've had to suck it up & luckily made the reserve list.

I takes one click on a decent computer system to isolate and email people who missed out. A poor show by the club & those by association who are compliant with it.
 
AshtonBlue1980 said:
I am still absolutely fuming with the embarrassingly inept way this has been handled by our club! I’ve been going over 40 years got a couplr of mates who have been going over 50 years and 30 years and none of us have heard a thing! Yep it’s a ballot - we get that ! What we can’t accept is some randomness which enables people with a handful of games getting a ticket ! Outrageous! I’ve nothing against citizen members at all- but there is NO WAY they should have been in the same draw as season card holders ! None .
Then there’s the matter of people in the reserve pot getting a email whilst others are still waiting for the simple courteous of a reply ?
piss poor city - no customer service skills no recognition of season card holder loyalty - no ah to treat loyal fans !!
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I feel for you pal but there always going to be winners and losers.
10k into 55k doesn’t go and it’s crap for guys like you.
The man responsible for me being a Blue also lost out and he’s also been going 50+ years.
 
The whole thing's been a shitshow. If I've not got a ticket then fair enough, but at least let me know: negative confirmation.
I can only imagine the Porto arrangements will be worse!
 
Maccblue said:
Did all three of you apply at the same time mate ?
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Did three separate entries at around the same time. They’re both friends and family with me but couldn’t do a group because they’re Cityzens (ex S/C holders but went away to uni) and I’m a S/C holder. They’re only Friends and Family with me and not each other so they had to enter it separately. They’ve got consecutive membership numbers so that might be something to do with it??
 
maurizio said:
Not heard anything yet. Some on here blaming the club or weirdly the supporter representatives because they haven't got either a ticket or an email yet need to chill
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blue b4 the moon said:
That's bollocks, I didn't agree with how it was carved up but I've had to suck it up & luckily made the reserve list.

I takes one click on a decent computer system to isolate and email people who missed out. A poor show by the club & those by association who are compliant with it.
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And City supporter services were saying today that everybody would be contacted today whether successful or not. Can’t believe this guy is supposedly a fan representative.
 
johnnytapia said:
It was a decision they agreed with. “City matters and the club didn’t think it was right to do it on loyalty points “ that’s from “our” rep.
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Yeah you're right. I was just trying to give him the benefit of the doubt as an individual. The arguments they have put forward as to why they have done what they have done are flawed. There didn't have to be an allocation to citizens members but the argument City Matters are putting forward is that there had to be. Wrong. The club don't recognise loyalty anymore. I am not overly upset that I didn't get a ticket because the chances were not in my favour but to suggest that those under 22000 rarely miss a game home or away means either they haven't got a clue or they couldn't care less. And if you put yourself up for these positions PB then don't whine just because people don't agree with you.
 
Thought about this now, so my view those with points, get to games many of us can’t, cup finals , away games, whatever,.as they should I. have no issue.
This time a cross section of fans have been given a chance to go to a restricted game, just this once as a one off I think some of those unfortunate not to go despite high points while understandably disappointed could be a bit more magnanimous, as many have been.
 
This isn’t fuckin Watchdog, nobody really cares about poor customer service and poor communication - you’re just gutted, like I am, that you didn’t get a ticket.

In this extraordinary time where City can lay serious claim to being the best run club in the world and seem to do everything better than everyone else it’s ever so slightly reassuring to middle aged blues brought up the Peter Swales way to see that the “cups for cock ups” part of our dna hasn’t completely left us.
 
Maccblue said:
I applied for 4 only got 3 emails all acc have a separate e-mail address
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Was that on a group application, all S/card holders? If so all of you should be eligible to buy as you only had one entry in the ballot, as a group.

Supporters cannot enter the ballot as part of a group, and then as an individual. You can only enter a match ballot once, and the ballot will be drawn so that everyone within the same group (ballot entry) would be successful.
 
If the club has a system which is able to track successful applications and notify people by email, then it will be also able to notify the unfortunate people who don’t get a ticket. It’s just poor form on City’s part not to, and bad business too given that it would cost nowt to do. I’ve even drafted them an email for them to use;

“Dear supporter,

Thank you for your application for the ticket ballot for the Everton home game. Unfortunately you have not been successful this time, but please continue to apply for future ballots and we hope we can welcome you to the Etihad in the near future. Thanks again for your continued support”.

Not that difficult is it?
 
Gundog’s Gundog said:
This isn’t fuckin Watchdog, nobody really cares about poor customer service and poor communication - you’re just gutted, like I am, that you didn’t get a ticket.

In this extraordinary time where City can lay serious claim to being the best run club in the world and seem to do everything better than everyone else it’s ever so slightly reassuring to middle aged blues brought up the Peter Swales way to see that the “cups for cock ups” part of our dna hasn’t completely left us.
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I think your missing the point. Many people haven’t known for the last few hours whether they have a ticket or not. It’s only when it got so late in the day that they are assuming they don’t. The club said today they were notifying people either way and they haven’t. Dress it up however you like but it’s fucking poor and would not have taken much.

At the very least they could have sent a generic email to say we’ve now concluded the ballot, people have been notified that they have been successful or if they are on the reserve list but if you haven’t received one of those emails then unfortunately you weren’t successful.
 
None of us going a few months ago and it’s a bit of surprise we are back in.

For ones who can’t go, it’s been a season of it and for those who can...ENJOY!!

City have a CL to look forward to and as a fan base very little to complain about!!

So just move on, getting an email telling you you’ve not been successful isn’t going to make you feel better.
 
Supporters who are unsuccessful will be placed in a balloted ‘reserve pot’ and notified in advance, by e-mail, of the ‘reserve pot’ and sales window. From Monday 17th May, if tickets remain unsold after the 48 hour window has closed, supporters in the ‘reserve pot’ will have the opportunity to purchase tickets until such time the tickets are sold out. There is no guarantee that the opportunity to buy will be offered to the ‘reserve pot’.


I'm just going with what City put in their FAQ's and accepting I didn't even make it to the 'reserve pot'

Even if I had, I wouldn't have been able to log on at 9am Monday morning anyway.

Never mind, just enjoy the moment all those that have been successful! Have a great day.
 
They'd have been next to zero complaints if they had just done this by points as any other non-season card game. They'll be so many people who haven't missed a game for years that have gotten used to not going over this last year and for numerous different reasons might be reconsidering how committed they are to attending football post pandemic. All this does is alienate all those that miss out and drive them a little bit closer to not coming back. After a massive own goal with the ESL, another kick in the balls should have been avoided at all costs.
 
Matt.D said:
I think your missing the point. Many people haven’t known for the last few hours whether they have a ticket or not. It’s only when it got so late in the day that they are assuming they don’t. The club said today they were notifying people either way and they haven’t. Dress it up however you like but it’s fucking poor and would not have taken much.

At the very least they could have sent a generic email to say we’ve now concluded the ballot, people have been notified that they have been successful or if they are on the reserve list but if you haven’t received one of those emails then unfortunately you weren’t successful.
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100% agree with this
 
Fuzzy80 said:
None of us going a few months ago and it’s a bit of surprise we are back in.

For ones who can’t go, it’s been a season of it and for those who can...ENJOY!!

City have a CL to look forward to and as a fan base very little to complain about!!

So just move on, getting an email telling you you’ve not been successful isn’t going to make you feel better.
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Me and several other blues I know haven’t had an email. I would not be complaining in any way if I’d had an email to say I was unsuccessful. My dads had a season ticket for over 50 years and doesn’t qualify via the 22,000 points and even he would have accepted missing out via ballot without issue if the club had the decency to communicate that as they said they would earlier today.
 
What annoys me are 'vlog' makers who have used their channels to get tickets in lockdown.
Cheesy is massive fan and deserves to be there for the Everton game, but just like those with more than 22000 points, not because he was once employed by the club and fans like him.
The others I'm yet to be convinced.
I've had a season ticket for over 35years, did 100s of 'aways' in 80s and 90s, done the platinum (what a con that was) and had season cards for my kids.
There'll be those who say they've 'earned' the right, by going away accumulating points in the last 10 years, but, like many, I have a family, mortgage and bills to pay.
I know there'll be others like me, but not to get a ticket is a massive kick in the bollox.
 
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