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I’ve sorted mine now!
Log into the persons account you would like to add, click in the top left corner and select ‘help’. Then select ‘...
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Phone them up. I had the same, accounts created but no supporter number / 'not a ticketing account', I raised it via the contact form...
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I’ve sorted mine now! Log into the persons account you would like to add, click in the top left corner and select ‘help’. Then select ‘...