City's New Kits - 2019/20

[ExoCitizen]

I've cheked this morning, and it's writed AwaitingRefund.

Someone got the same ?
I'm supposed i've will never got this shirt to my collection --'

 

[cityzen81]

I've cheked this morning, and it's writed AwaitingRefund.

Someone got the same ?
I'm supposed i've will never got this shirt to my collection --'

Nope mine still says picking, hasn't changed since placing the order. Not that it seems to matter but what time did you place your order?

 

[ExoCitizen]

I received the email that confirm at 8:24

 

[nu774ll]

My order has just disappeared off the City store website, had no replies to my emails or tweets and they have not issued a refund!

 

[dronefromsector7G]

After someone being home yesterday and Saturday the courier is now about to deliver it. It states no signature so it could be shoved through the letterbox I suppose

Edit: Been posted

 

[cityzen81]

My order has just disappeared off the City store website, had no replies to my emails or tweets and they have not issued a refund!

It really has left a sour taste in my mouth. So many of us have all been treated appallingly with little to no contact and the customer services do not give a shit!

I am still in limbo with my order as it still says picking but expecting the worst. Dont know how much longer to leave it before requesting a refund? Looking at the T&C's it looks like they have broken them as they claim not to take the money before the order has shipped. Does anyone know the best email/address/contact to write to over this? If my order is cancelled I will be fuming and not only that I can no longer get the replica in my size either now so they have doubly fucked me over!

 

[Bozo]

Still no update on mine and I didn't even order a £125 one! Shit service.

 

[Stirling1978]

It really has left a sour taste in my mouth. So many of us have all been treated appallingly with little to no contact and the customer services do not give a shit!

I am still in limbo with my order as it still says picking but expecting the worst. Dont know how much longer to leave it before requesting a refund? Looking at the T&C's it looks like they have broken them as they claim not to take the money before the order has shipped. Does anyone know the best email/address/contact to write to over this? If my order is cancelled I will be fuming and not only that I can no longer get the replica in my size either now so they have doubly fucked me over!

I am in the same boat as you, in that I can no longer get the replica in my size, money has left account and still showing as picking.
If my order gets cancelled I will be making a formal complaint, as this would be the second order they will have cancelled this summer.
I still have another order for kids kits with printing picking from 25th Aug, although not sure if money taken as ordered for my sisters kids so she made payment.

 

[nmc]

I've checked again this morning and the tracking link works now. Ok it only says picking but it's a start :-) and that on the Hermes site......

If the Hermes tracking is working hopefully you’ll know which wheelie bin you need to go to, to rescue your parcel ! Lol

 

[CityBrat64]

I'm also in same boat as a lot of you. Ordered the £125 shirt, account just says picking, order not being tracked. The whole thing is a shambles.Money taken from account already.