Perhaps they are such a poorly run company they don't deserve to be saved. Last year I went into one of their shops and booked a flight for 4 people to Spain. I paid the money on the same day. The stupid shits never thought to tell me they had cancelled the flight. When I went into the shop they apologised and said head office should have done that and they didn't know why they hadn't even though they had my email, phone number etc. BUT without my knowledge they had cancelled our Monday 10am and booked me on a 5.15am Sunday which was absolutely no use to me. I then had to jump through hoops to get my money back. Very poorly run organisation IMO.