Hi guys,
wondering if anyone can give any advice. I’ve had an absolute mare with a bet I put on yesterday. It was a 5 fold with bet 365. Would have won over 11 grand if it would have come off. Wolves were 2-0 down so didn’t look like it was going to happen but they turned it round and at first it took about 5 minutes to offer me a cash out. I took a screenshot at that point. Then the cashout was available. I cashed out at £1,663. I made sure I confirmed it (I was also with 6 other people who saw me do it). A few other teams score a couple of minutes later and it looks like I have played an absolute blinder. I look at my account and the bet was classed as still active and was only offering me 6 quid cashout. I’ve called the helpline and they have no record of me cashing in my bet and apparently no record of any technical errors. I actually can’t believe it. I was very careful to make sure it had definitely cashed out but unfortunately I hadn’t taken any screenshots of the winning amount. I probably don’t have a leg to stand on but I’m wondering if anyone knows any way I can challenge it. I’m absolutely gutted blues.
wondering if anyone can give any advice. I’ve had an absolute mare with a bet I put on yesterday. It was a 5 fold with bet 365. Would have won over 11 grand if it would have come off. Wolves were 2-0 down so didn’t look like it was going to happen but they turned it round and at first it took about 5 minutes to offer me a cash out. I took a screenshot at that point. Then the cashout was available. I cashed out at £1,663. I made sure I confirmed it (I was also with 6 other people who saw me do it). A few other teams score a couple of minutes later and it looks like I have played an absolute blinder. I look at my account and the bet was classed as still active and was only offering me 6 quid cashout. I’ve called the helpline and they have no record of me cashing in my bet and apparently no record of any technical errors. I actually can’t believe it. I was very careful to make sure it had definitely cashed out but unfortunately I hadn’t taken any screenshots of the winning amount. I probably don’t have a leg to stand on but I’m wondering if anyone knows any way I can challenge it. I’m absolutely gutted blues.