I''d have thought that now you've admitted you work for the club, you'd be a lot more clued up on the policies at other clubs.
By the way, this is Liverpool's policy. Nothing about in-person attendance - just that it gets used at least 15 times out of 19, whether that's by the ST holder, transferred to friends and family, or listed on the exchange. Oh, and speaking of the exchange, Liverpool fans can list their ticket as late as just 1 hour before kick-off, whereas our cut-off is 24 hours before kick-off which is a ballache if someone falls ill on the day of the game or something else crops up at the last minute:
Key Attendance Policies (2025/26 - 2026/27):
- Attendance Requirement: Seats must be used (either by the holder, forwarded, or listed on the exchange) for a minimum of 15 Premier League home fixtures.
- Ticket Forwarding: Holders can forward tickets to registered Friends and Family members, which counts toward the attendance quota.
- Ticket Exchange: If unable to attend, seats should be listed on the official Ticket Exchange, which counts as a used seat regardless of whether it sells.
- Deadline: Tickets must be forwarded or listed on the Exchange at least one hour before kick-off.
- Exceptions: Supporters facing exceptional circumstances preventing attendance should contact Supporter Services.
- Season Ticket Holiday (2026/27): Supporters can take a "holiday" to hold their seat for a future season but will lose benefits and the ability to buy other tickets (including cup games) for that season.
Oh, and Chelsea aren't implementing a minimum "in-person" attendance policy for next season so you're wrong again. This is Chelsea's policy below - 13 games out of 19 it needs to be used and that can be either by the ST holder, friends and family, or listed on the exchange. Like Liverpool, absolutely no stipulation about the ST holder themeselves having to attend a minimum number of games:
For the 2026/27 season, we are asking all season ticket holders to utilise their ticket for a minimum of 13 Premier League home games.
Your season ticket will be considered as ‘utilised’ if you do any of the following:
- Attend the match and scan your ticket to enter the stadium
- Share your ticket with an eligible member in your Network, and the recipient scans the ticket to enter the stadium
- List your ticket on the club’s official ticket exchange
Please note that forwarding to another supporter who then does not use the ticket will not count towards your seat utilisation for the season.
We understand that there may be unforeseen circumstances which prevent season ticket holders from attending matches, but we would encourage all supporters to ensure their ticket is used wherever possible.
Where a supporter’s seat has not been utilised for a number of matches, the club will endeavour to contact that supporter to make wellbeing checks and offer advice on utilisation methods.
If a supporter continually leaves their seat un-utilised without explanation, they may lose the opportunity to renew for the following season. This requirement will not apply to supporters with accessible tickets.
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