Two Gun Bob
Well-Known Member
- Joined
- 2 Apr 2010
- Messages
- 11,869
You are using an out of date browser. It may not display this or other websites correctly.
You should upgrade or use an alternative browser.
You should upgrade or use an alternative browser.
Barrack room lawyers:
- Thread starter Two Gun Bob
- Start date
Two Gun Bob
Well-Known Member
- Joined
- 2 Apr 2010
- Messages
- 11,869
Two Gun Bob
Well-Known Member
- Joined
- 2 Apr 2010
- Messages
- 11,869
And yet LG have the audacity to call me a misuser of their technology for watching Good Morning Britain.
And then they change tack and cover the "fault" for 1 year having previously said no chance to its loyal customer base ..fact...
And then they change tack and cover the "fault" for 1 year having previously said no chance to its loyal customer base ..fact...
Last edited:
Two Gun Bob
Well-Known Member
- Joined
- 2 Apr 2010
- Messages
- 11,869
And so it came down to litigation .The process followed three hours of finger tapping ever careful of what was placed to written word.If I had previously put pen to paper outlining the basis of our claim then the online process would have taken little more than 20-30 minutes to complete.At all stages you can edit to your hearts content until you are ready to proceed through to claim stage.
The first part of the draft details the basis of claim outlining grievances and why you think the third party owes you money.The second part encompasses the timeline of events whilst the third and final chapter outlines the evidence you will be submitting.At this point you do not upload evidence or photographs as these will be requested later if they refute your case and proceed to court.And that Forumites is the total sum of the parts save for costs payed by debit card.Thank you Money Claims Service Online for the simplicity of process,ease of access and the clear and concise information tendered. Appreciated.
Now we wait patiently as battle lines are drawn safe in the knowledge that if we should both fall at our post then at least questions will have been answered in front of a judge and that is what we find most gratifying beside the possibility of compensation.
Our own particular time line is a rather messy affair of incompetence misinformation unanswered calls misdirected calls lies deceptive nonchalance and shenanigans.We have little to worry about because we have already lost for now as they refused to help or assist.It will be money well spent however if it means they have to answer in person the dozens of questions awaiting them at court.It's your hard earned money and your goods so fight for your rights and never surrender.
The first part of the draft details the basis of claim outlining grievances and why you think the third party owes you money.The second part encompasses the timeline of events whilst the third and final chapter outlines the evidence you will be submitting.At this point you do not upload evidence or photographs as these will be requested later if they refute your case and proceed to court.And that Forumites is the total sum of the parts save for costs payed by debit card.Thank you Money Claims Service Online for the simplicity of process,ease of access and the clear and concise information tendered. Appreciated.
Now we wait patiently as battle lines are drawn safe in the knowledge that if we should both fall at our post then at least questions will have been answered in front of a judge and that is what we find most gratifying beside the possibility of compensation.
Our own particular time line is a rather messy affair of incompetence misinformation unanswered calls misdirected calls lies deceptive nonchalance and shenanigans.We have little to worry about because we have already lost for now as they refused to help or assist.It will be money well spent however if it means they have to answer in person the dozens of questions awaiting them at court.It's your hard earned money and your goods so fight for your rights and never surrender.
Last edited:
Two Gun Bob
Well-Known Member
- Joined
- 2 Apr 2010
- Messages
- 11,869
OK Moon Men so lets go to court !
Two Gun Bob
Well-Known Member
- Joined
- 2 Apr 2010
- Messages
- 11,869
Claim Form - Claimant's copy
In the County Court Business Centre
Online Civil Money Claims
Claim number: XXXXXXXX
Submitted on: xxxxxxxxx
Issued on: xxxxxxxxx
1. Claimant’s details
Name: xxxxxxxxxxx
Date of birth: xxxxxxx
Telephone: xxxxxxxxx
Email: xxxxxxxxxx
2. Defendant’s details
Name:xxxxxxxxxx
Email: xxxxxxxxx
Claim number: xxxxxxx
3. Claim
Reason for claim:
I purchased an OLED TV on the xx xx xxxx from Currys PC World that has failed
after only 18 months of normal use.The TV Developed a fault displaying an image
and blue line across the bottom of the screen.Their engineers diagnosed image
retention which they said was not covered by their guarantee so the set was
returned.Then after attempting to mediate with their operatives they said it was
actually covered and should never have been returned back to me unrepaired.
(see email correspondence)
They collected it for repair the very next day for a new panel to be fitted however once
again when they removed it to the repair shop I was told the set was not to be
mended as it was not covered .
I believe they owe me the money as the OLED TV was miss sold at point of sale and
also was not of satisfactory quality or fit for it's purpose for the following reasons:
With regard to miss selling I made specific requests to the sales agent that the
television had to be able to perform it's functions adequately with all feeds
including general viewing of Sky, Sky sports Sky news.His reply which I remember
well was that the OLED brand was synonymous with quality and would exceed all
my expectations.I continued ahead with my purchase paying by debit card.
The TV is not of satisfactory quality because it should not fail after only 18 months
of general home viewing at such a high price tag.In their engineers report dictated
to me by xxxx they inferred misuse but all I ever did was watch the programs they
said I could watch in their glossy brochure that came in the box.(uploaded item)
The TV is not fit for the purpose that it was designed for which was to watch a
variety of programs.
I had a look at the online instruction manual and the box it came in after it was sold
and there was no reference or restrictions to what I could watch, what I should
have to avoid or for how long I could watch TV for.Their sales man and professional
installation team that connected it to the Sky box said this product was capable of
watching all TV and the LG user manuals that came in the box confirmed that
general TV viewing was fine.In fact LG'S booklet which I will upload goes on to
recommend watching many listed channels including the ITV HUB without fear of
recourse.Incidentally Good Morning Britain is on the ITV HUB which is the offending
item that has burnt into my screen after only limited viewing of around 45 minutes
a day.
I read online that The Consumer Rights Act of 2015 states goods should be as
described of a satisfactory quality and fit for purpose which I honestly believe my
television has not lived up to.
Again the set was miss sold to me because it has not been able to perform the
functions that I requested from the retailer.They never mentioned once at point of sale
the risk or possibility of image retention happening.If they had done I would have run for
the hills taking my money with me.As an addendum LG in "their after sales" user Manual mentioned
on page seven a small paragraph to avoid displaying a fixed image for a long period
of time.I never did this and used the TV only in a normal manner like my last set still
performing admirably for 10 long years.
Timeline of what happened:
xxxxxxx Purchased OLED TV from Curry's PC World and
purchased professional installation from their
Knowhow team in home.
xxx xx xxxx A knowhow expert came to remove my TV for
evaluation after reporting a fault issue
xxx xxx xx No response so my husband telephoned them.
xxx xxx xxx My husband spoke with xxxxxx their expert who
said it had screen burn caused by the sun shining
through my window.But we have blinds fitted ? Said
it was to be returned on the xxx xxx said he
would request engineers report
xxx xx xxx My husband spoke with xxxxx who did not have
the engineers report to hand.All he had was the
term "compensation 14.68"He was to request
engineers report.But he said it would more than
likely be attached to the returned TV
xxx xxx xxx Spoke with xxxx who thankfully had details of the
engineers report.Transcripts of the report were
dictated to my husband and are available for the
courts to read on my uploaded email. Apparently
the set could never complete its compensation
cycles when put into standby before bedtime
suggesting a software fault ? A compensation cycle
apparently runs in the background once it's turned
its called "self healing properties" He dictated that
the repair engineer extracted from the OLED
detailed information showing it had run 478
compensation cycles with a 7018 hour usage which
equated to a compensation ratio of 14.68.He said
the figure was high because for some reason the set
has not had the opportunity to complete it's
compensation cycles and so LG the manufacturer
classes anything above 12 as a misuse.A misuse ? All
I did was view the the high end Television they sold
to me for £3250.
xxx xxx xxx TV returned without engineers report.Know how
delivery men telephone head office to request one is
immediately supplied.
xxx xxx xxx Wrote first email correspondence to Curry's which
never received any reply ?No reply to any emails
until we contact the CEO The computer generated
acknowledgment was xxxxxxxx
xxx xxx xxx Rang up to ask if they received our emails.Spoke
with xxxx there customer care adviser about our
dilemma .Whilst on the phone she went to escalate
to management level and then came back with
excellent news.We were to receive a full panel repair.
(see uploaded emails)
xxx xxx xxx Tv is taken away for a full panel repair.
xxx xxx xxx Their knowhow experts say it is image retention and
cannot be repaired even though it was again taken
away for a repair and not evaluation and the set will
now be returned on xxxx xxxxx.
xxx xxx xxx Now feeling upset. Sent an
email to xxxxx and customer service.(see uploaded
emails dated xxxx xxxx
I wait in all day long awaiting the return of my faulty
set but guess what they never turned up !
I log in to their portal and amazingly they say my TV
is repaired.See uploaded notice of repair.This is
bewildering but nevertheless brilliant news and it is
to be returned on my birthday
TV is returned and still not repaired ?
Completely drained and email is now sent to
xxxx xxxx their CEO officer about the way
they have treated me.See uploaded email
correspondence.
xxx xxx Return email on behalf of xxxx xxxxxx.(see
uploaded emails) of which the content I strongly
refute.
xxx xxx Email to xxx the representative of their CEO.(see
uploaded email) also notifying him of court action.
Evidence:
Letters, emails and other
correspondence
All correspondence to Curry's via email.
Correspondence to Curry's via recorded delivery.
Emails to the CEO.All followed back by one email
from xxxxxx the representative of the CEO.
Telephone correspondence that can be used to
corroborate what was said especially with xxxx their
online expert with his dictated engineers report and
xxxxx who authorized an uplift and my non existent
repair on approval from senior management .If
necessary this can be obtained from Currys under
DSAR.
Photo evidence Pictures of faulty TV with image retention. Pictures
of a selection of programs from each channel type
or genre showing that banners logos encapsulate
over 90 % of all viewing matter rendering the set
useless and not fit for purpose.If we watch
something with a logo for more than 45 minutes
they class this as misuse of their tech.Its a TV for
watching TV on.I switch it on and enjoy,no more no
less. Photograph of the brochure that said I was OK
to watch the ITV HUB Photograph of the user
manual. Photograph of the repair that they said they
had made. Photograph of the packaging and box
devoid of any warning materials on content
Receipts A receipt showing the amount paid by debit card.
Also a receipt for the cost of expert installation of equipment in my home
Other Evidence that Curry's and LG are aware of the
problems with OLED technology which unlike LED or
LCD is inherently flawed and prone to screen burn,
especially the 2016 panels such as my own.
Information not tendered at point of sale.Why ?
Rtings screen burn tests and other respected
engineer reports.
Other Evidence of the work LG has carried out to alleviate
faults of their OLED tecnology. Evidence that In 2017
and 2018 they have made numerous changes to
alleviate their faults.Making red pixels much larger
and also incorporating a technology that reduces
the image logos luminescence down by 20 %.
Why would LG spend millions of pounds trying to rectify a
problem that say is all the fault of the end user.
Curry's must as a retailer be aware of the issue
because of end user feedback and also feedback
from their manufacturer.
Curry's said in their report that my viewing habits
were misuse of the technology.I only turn the set on
and watch it. I have evidence that they put on
display in front of hundreds of industry associates at
a prestigious industry trade show their own TV's
showing signs of prominent burn-in. https://www.
zdnet.com/article/lg-embarrasses-with-oled-burn-inat-
tradeshow/
In the County Court Business Centre
Online Civil Money Claims
Claim number: XXXXXXXX
Submitted on: xxxxxxxxx
Issued on: xxxxxxxxx
1. Claimant’s details
Name: xxxxxxxxxxx
Date of birth: xxxxxxx
Telephone: xxxxxxxxx
Email: xxxxxxxxxx
2. Defendant’s details
Name:xxxxxxxxxx
Email: xxxxxxxxx
Claim number: xxxxxxx
3. Claim
Reason for claim:
I purchased an OLED TV on the xx xx xxxx from Currys PC World that has failed
after only 18 months of normal use.The TV Developed a fault displaying an image
and blue line across the bottom of the screen.Their engineers diagnosed image
retention which they said was not covered by their guarantee so the set was
returned.Then after attempting to mediate with their operatives they said it was
actually covered and should never have been returned back to me unrepaired.
(see email correspondence)
They collected it for repair the very next day for a new panel to be fitted however once
again when they removed it to the repair shop I was told the set was not to be
mended as it was not covered .
I believe they owe me the money as the OLED TV was miss sold at point of sale and
also was not of satisfactory quality or fit for it's purpose for the following reasons:
With regard to miss selling I made specific requests to the sales agent that the
television had to be able to perform it's functions adequately with all feeds
including general viewing of Sky, Sky sports Sky news.His reply which I remember
well was that the OLED brand was synonymous with quality and would exceed all
my expectations.I continued ahead with my purchase paying by debit card.
The TV is not of satisfactory quality because it should not fail after only 18 months
of general home viewing at such a high price tag.In their engineers report dictated
to me by xxxx they inferred misuse but all I ever did was watch the programs they
said I could watch in their glossy brochure that came in the box.(uploaded item)
The TV is not fit for the purpose that it was designed for which was to watch a
variety of programs.
I had a look at the online instruction manual and the box it came in after it was sold
and there was no reference or restrictions to what I could watch, what I should
have to avoid or for how long I could watch TV for.Their sales man and professional
installation team that connected it to the Sky box said this product was capable of
watching all TV and the LG user manuals that came in the box confirmed that
general TV viewing was fine.In fact LG'S booklet which I will upload goes on to
recommend watching many listed channels including the ITV HUB without fear of
recourse.Incidentally Good Morning Britain is on the ITV HUB which is the offending
item that has burnt into my screen after only limited viewing of around 45 minutes
a day.
I read online that The Consumer Rights Act of 2015 states goods should be as
described of a satisfactory quality and fit for purpose which I honestly believe my
television has not lived up to.
Again the set was miss sold to me because it has not been able to perform the
functions that I requested from the retailer.They never mentioned once at point of sale
the risk or possibility of image retention happening.If they had done I would have run for
the hills taking my money with me.As an addendum LG in "their after sales" user Manual mentioned
on page seven a small paragraph to avoid displaying a fixed image for a long period
of time.I never did this and used the TV only in a normal manner like my last set still
performing admirably for 10 long years.
Timeline of what happened:
xxxxxxx Purchased OLED TV from Curry's PC World and
purchased professional installation from their
Knowhow team in home.
xxx xx xxxx A knowhow expert came to remove my TV for
evaluation after reporting a fault issue
xxx xxx xx No response so my husband telephoned them.
xxx xxx xxx My husband spoke with xxxxxx their expert who
said it had screen burn caused by the sun shining
through my window.But we have blinds fitted ? Said
it was to be returned on the xxx xxx said he
would request engineers report
xxx xx xxx My husband spoke with xxxxx who did not have
the engineers report to hand.All he had was the
term "compensation 14.68"He was to request
engineers report.But he said it would more than
likely be attached to the returned TV
xxx xxx xxx Spoke with xxxx who thankfully had details of the
engineers report.Transcripts of the report were
dictated to my husband and are available for the
courts to read on my uploaded email. Apparently
the set could never complete its compensation
cycles when put into standby before bedtime
suggesting a software fault ? A compensation cycle
apparently runs in the background once it's turned
its called "self healing properties" He dictated that
the repair engineer extracted from the OLED
detailed information showing it had run 478
compensation cycles with a 7018 hour usage which
equated to a compensation ratio of 14.68.He said
the figure was high because for some reason the set
has not had the opportunity to complete it's
compensation cycles and so LG the manufacturer
classes anything above 12 as a misuse.A misuse ? All
I did was view the the high end Television they sold
to me for £3250.
xxx xxx xxx TV returned without engineers report.Know how
delivery men telephone head office to request one is
immediately supplied.
xxx xxx xxx Wrote first email correspondence to Curry's which
never received any reply ?No reply to any emails
until we contact the CEO The computer generated
acknowledgment was xxxxxxxx
xxx xxx xxx Rang up to ask if they received our emails.Spoke
with xxxx there customer care adviser about our
dilemma .Whilst on the phone she went to escalate
to management level and then came back with
excellent news.We were to receive a full panel repair.
(see uploaded emails)
xxx xxx xxx Tv is taken away for a full panel repair.
xxx xxx xxx Their knowhow experts say it is image retention and
cannot be repaired even though it was again taken
away for a repair and not evaluation and the set will
now be returned on xxxx xxxxx.
xxx xxx xxx Now feeling upset. Sent an
email to xxxxx and customer service.(see uploaded
emails dated xxxx xxxx
I wait in all day long awaiting the return of my faulty
set but guess what they never turned up !
I log in to their portal and amazingly they say my TV
is repaired.See uploaded notice of repair.This is
bewildering but nevertheless brilliant news and it is
to be returned on my birthday
TV is returned and still not repaired ?
Completely drained and email is now sent to
xxxx xxxx their CEO officer about the way
they have treated me.See uploaded email
correspondence.
xxx xxx Return email on behalf of xxxx xxxxxx.(see
uploaded emails) of which the content I strongly
refute.
xxx xxx Email to xxx the representative of their CEO.(see
uploaded email) also notifying him of court action.
Evidence:
Letters, emails and other
correspondence
All correspondence to Curry's via email.
Correspondence to Curry's via recorded delivery.
Emails to the CEO.All followed back by one email
from xxxxxx the representative of the CEO.
Telephone correspondence that can be used to
corroborate what was said especially with xxxx their
online expert with his dictated engineers report and
xxxxx who authorized an uplift and my non existent
repair on approval from senior management .If
necessary this can be obtained from Currys under
DSAR.
Photo evidence Pictures of faulty TV with image retention. Pictures
of a selection of programs from each channel type
or genre showing that banners logos encapsulate
over 90 % of all viewing matter rendering the set
useless and not fit for purpose.If we watch
something with a logo for more than 45 minutes
they class this as misuse of their tech.Its a TV for
watching TV on.I switch it on and enjoy,no more no
less. Photograph of the brochure that said I was OK
to watch the ITV HUB Photograph of the user
manual. Photograph of the repair that they said they
had made. Photograph of the packaging and box
devoid of any warning materials on content
Receipts A receipt showing the amount paid by debit card.
Also a receipt for the cost of expert installation of equipment in my home
Other Evidence that Curry's and LG are aware of the
problems with OLED technology which unlike LED or
LCD is inherently flawed and prone to screen burn,
especially the 2016 panels such as my own.
Information not tendered at point of sale.Why ?
Rtings screen burn tests and other respected
engineer reports.
Other Evidence of the work LG has carried out to alleviate
faults of their OLED tecnology. Evidence that In 2017
and 2018 they have made numerous changes to
alleviate their faults.Making red pixels much larger
and also incorporating a technology that reduces
the image logos luminescence down by 20 %.
Why would LG spend millions of pounds trying to rectify a
problem that say is all the fault of the end user.
Curry's must as a retailer be aware of the issue
because of end user feedback and also feedback
from their manufacturer.
Curry's said in their report that my viewing habits
were misuse of the technology.I only turn the set on
and watch it. I have evidence that they put on
display in front of hundreds of industry associates at
a prestigious industry trade show their own TV's
showing signs of prominent burn-in. https://www.
zdnet.com/article/lg-embarrasses-with-oled-burn-inat-
tradeshow/
Last edited:
Two Gun Bob
Well-Known Member
- Joined
- 2 Apr 2010
- Messages
- 11,869
I learned not to buy my oled tv from Currys, even though the salesman was a very nice and informative chap, we went elsewhere
According to the Trustpilot they are not the best.I purchased another TV recently from a company called Richer Sounds in Prestwich who offer 6 year standard warranties on all their Televisions. However It's not the product a company sells that sets it benchmark but more it's after sales service and how it treats it's customer base.I didn't do my homework regarding the company and should have done.Richer Sounds organizational skills and customer rapport are second to none.Caveat Emptor the principle that the buyer alone is responsible for checking the quality and suitability of goods or a retailer outlet before a purchase is made...
https://uk.trustpilot.com/review/www.richersounds.com
https://uk.trustpilot.com/review/www.currys.co.uk
squirtyflower
Well-Known Member
Hahaha that’s where I bought mine fromAccording to the Trustpilot they are not the best.I purchased another TV recently from a company called Richer Sounds in Prestwich who offer 6 year standard warranties on all their Televisions. However It's not the product a company sells that sets it benchmark but more it's after sales service and how it treats it's customer base.I didn't do my homework regarding the company and should have done.Richer Sounds organizational skills and customer rapport are second to none.Caveat Emptor the principle that the buyer alone is responsible for checking the quality and suitability of goods or a retailer outlet before a purchase is made...
https://uk.trustpilot.com/review/www.richersounds.com
https://uk.trustpilot.com/review/www.currys.co.uk
The Light Was Yellow Sir
Well-Known Member
Got mine from there. As well as the 6 year warranty they also offer a price match, so you can’t lose. John Lewis do the same but their guarantee is for 5 years not 6. That being said, I always get mobiles from John Lewis though as they give a 2 year guarantee.According to the Trustpilot they are not the best.I purchased another TV recently from a company called Richer Sounds in Prestwich who offer 6 year standard warranties on all their Televisions. However It's not the product a company sells that sets it benchmark but more it's after sales service and how it treats it's customer base.I didn't do my homework regarding the company and should have done.Richer Sounds organizational skills and customer rapport are second to none.Caveat Emptor the principle that the buyer alone is responsible for checking the quality and suitability of goods or a retailer outlet before a purchase is made...
https://uk.trustpilot.com/review/www.richersounds.com
https://uk.trustpilot.com/review/www.currys.co.uk
Two Gun Bob
Well-Known Member
- Joined
- 2 Apr 2010
- Messages
- 11,869
I know first hand that Richer Sounds have been making efforts to bring image retention cases to fruition by mediation and assistance where needed.On the AV forums they have their own representative called Tom that steps in to assist. Mr Richer operates like the Amazon model and will end up absorbing the market by keen pricing excellent warranties and above all tip top customer care.Dealing with Curry's however is akin to swimming in a sea of primeval soup.
Last edited: