City’s New Kits - 2021/22

Pingu the Penguin said:
View attachment 28839If you are on LinkedIn try messaging our CFO. It’s worked for me before (not City related but other firms)
Click to expand...
That is a very good idea. Thank you. I hadn't thought of that though I had similar success years ago doing similar with an email I found for a higher up at Kitbag.

Thanks, mate.
 
What is the site for the china kits, I’m assuming they are almost literally the same as the £70 rip off ones
 
Didsbury Dave said:
More for my own satisfaction than in any hope or expectation I send them this:

Hi



On the 10th August I ordered two new City kits from the club shop for my twin boys’ birthday. That’s over 11 weeks ago. I paid a scandalous £254 for the pair.



Since then, I’ve had nothing. Nada. Nilch. No kits, just a message on the website against my order saying “Order Placed”, sitting there, green and unblinking, week after week, month after month.



When I ordered I was promised delivery in 3-5 days. After what anybody would consider to be a very reasonable 4 weeks of waiting I decided to send an email using the contact form provided enquiring as to when I could expect delivery. No reply. Another couple of weeks went by. I sent another email, hope fading away a bit now. No reply. No phone call. Nothing



In desperation I started phoning the number given on the website. Most times it just rang out. One time in September I was shocked when a lady actually answered, apologised and promised my kits would be with me within ten days. Ten days later, that green message was still sitting there saying “Order Placed”. My kits? Nowhere to be seen. I emailed again. Nothing. I phoned again early this week and there was not even any pretence to answer the phone. Just a vague pre-recorded message saying there were delays and that I could cancel if I wanted to. Then the line went dead.



My boys have grown out of last year’s kits now and have to train in t-shirts. If this isn’t resolved soon they’ll have grown out of these new kits before they even arrived. They are now at the point where they are asking me to get them a different kits from a foreign team, and as a lifelong City fan that irritates me. I want my club to get this money, not PSG or Ajax, and I want by boys to proudly train in City kits.



You know what makes this shambolic affair even worse? I’ve had to mess around and sit on hold repeatedly on the phone during the early part of the season trying to buy them match tickets using the embarrassingly poor new ticketing system. For the Wycombe game their ticket didn’t even work and we all had to go and queue at the ticket office whilst the match started. It’s like MCFC are actively trying to discourage new fans, which seems a bit short-sighted given the home attendances this season.



If I do ever get a response to this message I presume all you will do is apologise but that green message will just sit there unmoved, and I’ll still be £254 out of pocket and have nobody to talk to for answers. Ultimately I guess it will be good news for PSG but if you could at least pass on my annoyance to whoever I will feel a bit better. The total wall of silence from the club’s kit people is actually worse than the 11 weeks delay.



Totally shambolic



Regards
Click to expand...
The response from "Supporter Services":

Hi Paul,

Could you please forward this complaint to shop@manciy.com, where they can give you the correct assistance.

Thanks

India

I've sent them three emails already, the fucking idiots, and had no response. It isn't even spelled right. Utter, total, shambles.
 
Didsbury Dave said:
More for my own satisfaction than in any hope or expectation I send them this:

Hi



On the 10th August I ordered two new City kits from the club shop for my twin boys’ birthday. That’s over 11 weeks ago. I paid a scandalous £254 for the pair.



Since then, I’ve had nothing. Nada. Nilch. No kits, just a message on the website against my order saying “Order Placed”, sitting there, green and unblinking, week after week, month after month.



When I ordered I was promised delivery in 3-5 days. After what anybody would consider to be a very reasonable 4 weeks of waiting I decided to send an email using the contact form provided enquiring as to when I could expect delivery. No reply. Another couple of weeks went by. I sent another email, hope fading away a bit now. No reply. No phone call. Nothing



In desperation I started phoning the number given on the website. Most times it just rang out. One time in September I was shocked when a lady actually answered, apologised and promised my kits would be with me within ten days. Ten days later, that green message was still sitting there saying “Order Placed”. My kits? Nowhere to be seen. I emailed again. Nothing. I phoned again early this week and there was not even any pretence to answer the phone. Just a vague pre-recorded message saying there were delays and that I could cancel if I wanted to. Then the line went dead.



My boys have grown out of last year’s kits now and have to train in t-shirts. If this isn’t resolved soon they’ll have grown out of these new kits before they even arrived. They are now at the point where they are asking me to get them a different kits from a foreign team, and as a lifelong City fan that irritates me. I want my club to get this money, not PSG or Ajax, and I want by boys to proudly train in City kits.



You know what makes this shambolic affair even worse? I’ve had to mess around and sit on hold repeatedly on the phone during the early part of the season trying to buy them match tickets using the embarrassingly poor new ticketing system. For the Wycombe game their ticket didn’t even work and we all had to go and queue at the ticket office whilst the match started. It’s like MCFC are actively trying to discourage new fans, which seems a bit short-sighted given the home attendances this season.



If I do ever get a response to this message I presume all you will do is apologise but that green message will just sit there unmoved, and I’ll still be £254 out of pocket and have nobody to talk to for answers. Ultimately I guess it will be good news for PSG but if you could at least pass on my annoyance to whoever I will feel a bit better. The total wall of silence from the club’s kit people is actually worse than the 11 weeks delay.



Totally shambolic



Regards
Click to expand...
Something for City matters rep to raise?

Otherwise I would be tempted to raise it with the consumer journalists in the national press.
 
I’ll put it in here instead of creating a new thread - anybody know where to get retro City shirts? Specifically the 1994 third white one
 
You must log in or register to reply here.
Unread Posts

Don't have an account? Register now and see fewer ads!

SIGN UP
Back
Top
✖
  AdBlock Detected
Bluemoon relies on advertising to pay our hosting fees. Please support the site by disabling your ad blocking software to help keep the forum sustainable. Thanks.