It's one thing creating this and listening to the fans.
It's another thing actually doing what the fans want.(to a point)
This could be like the old Points of Blue meetings and turn into another meat gorinder where officials from the club turn up, sit through fans (constantly) complaining about the same issues and complaints, and becoming numb to them, whilst doing little or nothing about them. Repeat the same process at the next meeting. And again.
If this is going to work the fans have to be realistic about what can and can't be done. And the club have to change things that can be changed. If fans see no changes with the issues that have been raised, then it will be seen as another 'talking shop' and nothing more.
For this to have any teeth the likes of Soriano, and dare I say it, Khaldoon, need to be involved at least once a season/a year, along with other influential Board Members/Directors like Vicky Kloss, Danny Wilson, Etc. City can send in as many Middle Managers as they have got to these meetings, but what they discuss, write down, etc, goes up the food chain at City, where the final decisions are made.
This maybe impossible to do, but I would like to see a set amount of sensible ideas that are put forward by the fans implemended by the club throughout the season/year. At least 1, if not more. And shown to be implemented. Only then will 'City Matters' be seen to be working by the fans. On the flip side, fans have to be realistic and sensible and not ask for things and changes that clearly can't be done. One reoccurring example. 'Moving the away fans'. (Arrrgh!)
No doubt the following and same issues will be raised again. Season ticket and matchday tickets prices and rises, Cityzens cards/prices, Platinum cards, reward points, Buying tickets, being held on the ticket office phone line for long periods of time, queues when getting into the ground, service times at the bars, lack of staff, food and drink prices, merchandise prices, stewarding, away ticket allocations, away tickets ending up on legal ticket(touting) websites, away ticket distribution and where they go, parking around the Etihad, public transport on matchday's, empty seats, away fans in the home ends during CL games, dealing with the anti-City Media and Journalists, Etihad Stadium expansion plans, Etihad Campus redevelopment plans, bans from the Etihad and the appeals process, players and staff meeting the fans at OS branches, Improving the atmosphere, engagement between the club and the fans(City Matters is a start), etc.
Congratulations to those of you who are picked. Credit to the club for doing this. And I sincerely hope City Matters works.
PS. I didn't include the OS website. That has apparently been revamped. :-) Not been on it yet.