I’ve had no reason to contact the ticket office for years and years because season ticket auto renews, any other tickets I’ve bought on the website no problem etc. This season however I’ve been trying to get tickets for my son to come to matches with me and what an absolute nightmare it’s been dealing with them. It took me 3 days to get him a ticket for Norwich, a lot of people would have simply given up.Had no reason to have to ring the club for about 2 years so I'm likely in the majority with no issues. For the grace of God etc.
That being said there's too many problems on here and worryingly there seems to be no accountability or action to sort the system out from within.
The club are at a bit of a crossroads at the moment because a lot of people have fallen out of the habit of going to matches and they’re making attending so difficult and expensive. As a club the ‘legacy’ fans need looking after because attendances such as Leipzig could become the norm.