consumer rights.

[rushts]

Where do I stand?

Rushts Jr is on his third set of headphones for his xbox1. After his second pair went faulty (after 2 months) the missus took them back to Granger games and after a big row with the assistant they gave her a new set and told her they only guarantee them for 1 month. Anyway, after 5 weeks they have just cut out and died. I's it even worth taking them back?

 

[kaz7]

Take them back and speak to the manager,you have nothing to lose giving it a try,if he says no then ask for the customer service number and complain,the product is clearly crappy

 

[Thenumber1blue]

Don't they have a years warranty ?

 

[Bodicoteblue]

Google "sale of goods act"

 

[denislawsbackheel]

The sale of goods act 1979 was replaced last year.
If these are new you have the recent consumer rights act, October 2015 behind you.
Reject them and demand a refund then buy a different product elsewhere.
If they were s/h all bets are off.

 

[dan_bo]

Don't they have a years warranty ?

That.

 

[denislawsbackheel]

Don't they have a years warranty ?

Not if they were s/h

 

[rushts]

Cheers guys. They are brand new. Surely the shop can take them back as they can send them back to their supplier?

 

[Uncle Wally One Ball]

Cheers guys. They are brand new. Surely the shop can take them back as they can send them back to their supplier?

Correct. Should not even be an issue, so dont even mention the previous pair. Just get them changed, end of.