Not expecting a sympathetic response here but here it goes:
At the start of the season I purchased a platinum seasoncard(Young Persons I'm 17). After a few months I lost my original card so I went to the ticket office next to the City Store and considering it was my first time losing it they re-issued me with a new one. Admittedly I'm a bit careless and a bit of a numpty but I misplaced my second season card a few weeks later and am still non the wiser to where that one might be. Recently I found my original seasoncard and every time I try to go into my turnstile the slot flashes red, now it's a little time consuming but now before every game I have to give my card to one of the 'Help' staff (guys with the fluorescent jackets and PDA's) and they enter in some code and then usually that allows me to gain access.
Well today I expected to go through the same routine but was told by them that I had to go the ticket office and they'd sort my ticket out for me so I could get in free of charge. So...I lined up for about 45minutes only to be told from some lady who clearly couldn't give a toss that I wasn't allowed in because of security issues. I protested my innocence by providing information about myself, supporter number, other games I've paid for etc but she just flat out just would not let me in after about 10 minutes of persistently and politely asking if she could just go out of her way to maybe just issue me with a paper ticket considering the occasion but eventually gave in. Really pissed me off after travelling on a bus all the way from Walkden (About an 1hour + 20mins drive) that I wasn't allowed in.
I'm paying for the cup scheme so I really don't see what the issue is I'm going to be ringing up City tomorrow and asking for a refund...don't know if it will get me anywhere but it's worth a try I guess.
I might sound like I'm just moaning for the sake of it but this really aggravated me, would it be so hard to reactivate my old card or perhaps at the bare minimal just issue me with a paper match day card??
At the start of the season I purchased a platinum seasoncard(Young Persons I'm 17). After a few months I lost my original card so I went to the ticket office next to the City Store and considering it was my first time losing it they re-issued me with a new one. Admittedly I'm a bit careless and a bit of a numpty but I misplaced my second season card a few weeks later and am still non the wiser to where that one might be. Recently I found my original seasoncard and every time I try to go into my turnstile the slot flashes red, now it's a little time consuming but now before every game I have to give my card to one of the 'Help' staff (guys with the fluorescent jackets and PDA's) and they enter in some code and then usually that allows me to gain access.
Well today I expected to go through the same routine but was told by them that I had to go the ticket office and they'd sort my ticket out for me so I could get in free of charge. So...I lined up for about 45minutes only to be told from some lady who clearly couldn't give a toss that I wasn't allowed in because of security issues. I protested my innocence by providing information about myself, supporter number, other games I've paid for etc but she just flat out just would not let me in after about 10 minutes of persistently and politely asking if she could just go out of her way to maybe just issue me with a paper ticket considering the occasion but eventually gave in. Really pissed me off after travelling on a bus all the way from Walkden (About an 1hour + 20mins drive) that I wasn't allowed in.
I'm paying for the cup scheme so I really don't see what the issue is I'm going to be ringing up City tomorrow and asking for a refund...don't know if it will get me anywhere but it's worth a try I guess.
I might sound like I'm just moaning for the sake of it but this really aggravated me, would it be so hard to reactivate my old card or perhaps at the bare minimal just issue me with a paper match day card??