Prestwich_Blue
Well-Known Member
Having a barney with my energy supplier, Avro. I'm on a fixed tariff so pay by fixed monthly DD, which goes out on the 14th but my statement date in 25th. So I'm paying 11 days ahead of my statement. During the winter months I'm obviously using more than the monthly DD amount but less in the summer months.
Last month I moved into credit, so asked them to move my DD date to after my statement date and only charge me for the balance outstanding. They didn't respond, then took the full £79 and said they wouldn't do that, as I'd be in debit, which they wouldn't allow. Yet I'm in debit most of the billing year, which they have no problem with. My contract is up in 2 months so I've cancelled my next DD and raised a formal complaint.
Is anyone on a fixed tariff, paying by monthly DD but only paying the statement balance every month?
Last month I moved into credit, so asked them to move my DD date to after my statement date and only charge me for the balance outstanding. They didn't respond, then took the full £79 and said they wouldn't do that, as I'd be in debit, which they wouldn't allow. Yet I'm in debit most of the billing year, which they have no problem with. My contract is up in 2 months so I've cancelled my next DD and raised a formal complaint.
Is anyone on a fixed tariff, paying by monthly DD but only paying the statement balance every month?