Energy companies and direct debits

[DTKOAG]

We were with Avro just been switched to octopus by offgen

Bloody hell that was quick

 

[denislawsbackheel]

Same terms or price rise?

Standard variable rate.
Not a chance in hell you’ll get the tariff that sent Avro out of business!

 

[nw42]

Just had the Octopus email, claiming it won't be cheaper elsewhere, better rate than new customers, we'll see.

​ ​ Ofgem have appointed Octopus Energy, Britain’s most awarded energy supplier, to take over your energy supply from Avro Energy. Your energy supply will carry on as usual, any credit balance will be safe. Should you choose to stick with us, you’ll enjoy our great value 100% renewable energy, and outstanding customer service. You don’t need to do anything now, we will be in touch with more information in 7 days. ​ ​ Dear Mr Ofgem, the energy regulator, has asked Octopus Energy to step in and look after Avro’s customers as the company has ceased trading. Over the next few weeks, we will transfer you to our award-winning customer service platform on one of our great value tariffs. We will be in touch with your rates and charges soon, but they will be cheaper than anything available from any other large supplier today — and cheaper than the fixed prices we’re currently offering new customers on our own website. Once the switch is complete, you’ll be free to stay with Octopus with no exit fees, or switch to another supplier. You won’t be able to switch until then due to energy industry limitations. If you’ve already started a switch to a different supplier, including Octopus, that should still go ahead as planned. Good to know: Your energy supply will continue uninterrupted. You will not be cut off. Any money Avro owed you is safe and will be credited to your new Octopus account as soon as possible If you pay by Direct Debit, this will continue as usual and automatically start crediting us rather than Avro. Please do not cancel your Direct Debit. If you’ve already cancelled your Direct Debit, that’s no problem — we’ll send you details of how to set up a new one soon. If you are a prepayment customer, you will be able to top up in the same way you have been doing and will not lose supply There’s no need to call or email us — we will be in touch within 7 days with an update. Throughout this process, you’ll find the latest information on our website. You don’t need to do anything, but submitting a meter reading on the Avro website will help us ensure a smooth transition. If you have any difficulties with the Avro website, just make a note of your readings and we'll ask for them soon. If you are away, or can’t make a note, don’t worry. It won’t affect your switch and we will be in touch soon with more information. Octopus is renowned for fantastic service, but please do not call or email us unless it’s vital. ​ ​ Here’s what will happen next: Within 7 days We will contact you with an update. Within 14 days We expect to have most accounts reviewed, transferred, and operating properly. Please do not cancel your Direct Debit as we will move to over to us. Once your switch is complete, you’ll be free to switch to another supplier (but we hope you’ll stay). ​ ​ We are committed to making this as smooth as possible. We’re proud of our reputation for customer service and ask that you bear with us whilst we begin the tidying process so we can give you the service you deserve. Love and power, Greg CEO and founder Octopus Energy P.s. Who are Octopus Energy? We are the only energy supplier to be recommended by consumer champions Which? for four years running, three time uSwitch’s Supplier of the Year, and backed by the £8.5 billion Octopus Investments. We supply 100% renewable energy, and believe in fairing pricing and outstanding customer service.

 

[manchester blue]

Standard variable rate.
Not a chance in hell you’ll get the tariff that sent Avro out of business!

I know I wondered by how much. I’d just renewed with them for a second year and it went up by £45 pcm so was hoping it would be too far from it.

 

[KnaresboroughBlue]

I have just seen this. I switched from Avro to Green a few months ago, so still no idea who my new supplier will be:

When	Old supplier	Customer base	New supplier
22 September	Avro Energy	c580,000 domestic	Octopus Energy
22 September	Green Supplier Limited ('Green.')	c255,000 domestic non-domestic	Pending appointment
14 September	People's Energy	c350,000 domestic c1,000 non-domestic	British Gas
14 September	Utility Point	c220,000 non-domestic	EDF
7 September	PFP Energy	82,000 domestic 5,600 non-domestic	British Gas
7 September	MoneyPlus Energy	c9,000 domestic	British Gas

 

[Stoned Rose]

All saved to print and file.

You should prioritise cutting down on your porn habit before worrying about whether your gas bill has gone up by £7 a month mate.

 

[nw42]

For those ex Avro customers, Octopus have advised to enter meter readings as normal on Avro website, it's now available via this link supplied by someone the other day. Just done my readings and put them on, hopefully keeps the continuity.

https://assets.avroenergy.co.uk/MyNewAvro/Default.aspx

 

[Two Gun Bob]

You should prioritise cutting down on your porn habit before worrying about whether your gas bill has gone up by £7 a month mate.

While all the panicky sausages were out queuing for fuel, we outflanked them with a divertionary pincer movement and stockpiled on rolls. This time we refuse to retire to the boudoir for a nibble with our arses matted in clinkers.

First Up Best Dressed!

 

[Two Gun Bob]

Octopus is a good transfer and probably the one we would have migrated to given a choice.

 

[nw42]

I have just seen this. I switched from Avro to Green a few months ago, so still no idea who my new supplier will be:

When	Old supplier	Customer base	New supplier
22 September	Avro Energy	c580,000 domestic	Octopus Energy
22 September	Green Supplier Limited ('Green.')	c255,000 domestic non-domestic	Pending appointment
14 September	People's Energy	c350,000 domestic c1,000 non-domestic	British Gas
14 September	Utility Point	c220,000 non-domestic	EDF
7 September	PFP Energy	82,000 domestic 5,600 non-domestic	British Gas
7 September	MoneyPlus Energy	c9,000 domestic	British Gas

Shell Energy according to this

https://www.bbc.co.uk/news/business-58701893