Failed Ticket Payments

[Man_City_Loyal]

Afternoon all.

Has anyone had a failed ticket payment for any games lately?

The club has taken payment for one of ours tickets for Club Brugge, but then been unable to claim the other payment for the 2nd ticket on the same payment method.

Not quite sure why its happened, can't get hold of the club either. Add to this the last few home games the same ticket I use keeps not working trying to get in the ground, getting a little fed up.

@Alex - City Matters could you help in any way:

 

[Sheikh rattle and roll]

It happens all the time to me the card is set up I get a failed notification and then I have to go in and pay with the same card manually
I tried ringing up and it said you can’t sort it over the phone so I just gave up and pay for the cup scheme games that way

 

[Psychedelic Casual]

Happened to me for Brugge.

Received an email telling me my payment had failed, yesterday. I was going to pay for it manually at dinnertime today, but I received an email this morning saying my payment was successful.

 

[mexico1970]

Not quite sure why its happened, can't get hold of the club either.

That really really is poor mate, you'd think they'd make it their business to be easy to contact.

 

[the_invisible_man]

Happened to me for Salford. I paid manually via the link in the email and it charged me the non cup scheme price (£10 more). Contacted the club and got a refund. They said if this happens you should update the card in your account and not pay via the link (what is the link even for?!)..and then let it take the payment automatically!

 

[Man_City_Loyal]

That really really is poor mate, you'd think they'd make it their business to be easy to contact.

Remarkable how they can get it so wrong.

 

[kurious oranj]

They'll just keep trying each day until it goes through.

 

[The Lightbowne Cowboy]

Remarkable how they can get it so wrong.

This is our ticket office you're referring to.. they've got a bit of form with shit like this. :(

 

[Asa's left peg]

I've had this in the past. They can't get a payment for a ticket from the account they have just taken payment for 3 season tickets!

The car parking admin was a complete joke/mess against WHU. Hours to get through then nothing done. They then had the cheek to send my wife a survey - ' we would like to ask you how our member of staff was regarding your experience. This is not about the club or the process' !!

 

[Man_City_Loyal]

This is our ticket office you're referring to.. they've got a bit of form with shit like this. :(

I've had this in the past. They can't get a payment for a ticket from the account they have just taken payment for 3 season tickets!

The car parking admin was a complete joke/mess against WHU. Hours to get through then nothing done. They then had the cheek to send my wife a survey - ' we would like to ask you how our member of staff was regarding your experience. This is not about the club or the process' !!

Its just crazy how a multi million pound business can f up something like this so much.