Glad to hear the chap is ok. I was there yesterday and the blokes who jumped down did a great job. The approaching train was going slowly, was quite a long way away and would have been able to (and did eventually) stop but there are trains that go through there at some speed and it is only a matter of luck that it didn't occur at a point one of them was going through. Not to mention the fact that a train coming in the other direction could have caused serious problems. Also, thinking about it afterwards, I'm never quite sure whether rail tracks are supposed to be electrified in places or not, so that was possibly another danger that the guys who got down there ignored. Well done to all involved.
The station is absolutely not fit for purpose. It is designed to be a small platform in the arsehole of an industrial landscape that barely anyway uses. Now it is being used for huge events, with barely any trains being put on anyway, meaning that there is a huge build up of people there every week as they all have to wait for one of only two trains that come through. A few more trains being put on would help with the congestion but, fundamentally, the place needs building again with massive platforms.
I wouldn't be too harsh on the two blokes who were 'on duty' there. Some people were really giving them shit afterwards. I've only seen them there this season and I don't even know what their job is. It's possible that they are there to just observe how many people are using the station or as some sort of steward to give people directions. I don't think they are trained in crowd management or as paramedics though. Perhaps they could have helped out more but by the time they could have done anything, blokes were on the track anyway and then giving first aid. I got the impression that the two blokes shit themselves and were faced with something that they had no idea of how to act towards. Yes, neither did the blokes who jumped down but my point is, I don't think the two 'stewards' were particularly highly trained professionals who would have a procedure to rely upon when faced with that. Struck me more as Showsec type employees - i.e. people roped in to fill a coat for the day. I might be wrong.
Certainly, you can imagine the chaos and arguing that would happen if, as some people were shouting to them afterwards, they told people arriving that they couldn't go to the platform and would have to miss their train because the platform was too full. I bet plenty of the people shouting that suggestion would have been threatening them with all sorts or just totally ignoring them if they had tried to stop them getting on the platform/train.
Anyway, glad it seems to have ended pretty well. But something worse is going to happen there eventually and it needs sorting. What other train station used for thousands at sporting events is so unfit for purpose?