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Would be good to know the full story as to what's happened here as those details are kind of vague. Like you don't tend to gender people when you're directly addressing them (i.e the question in this instance would be "what are YOUR thoughts?" rather than use of his/her?) so it would be interesting to know the background to the conversation and how it actually went.
Personally I think it's only polite to refer to people as they wish to be referred to and I think a gradual shift towards being more accommodating/tolerant towards all sections of society will be of benefit to of us all in the end (even it takes a period of adjustment). Policing it in an over zealous fashion will only undermine such efforts though and won't help anybody in the long run. In fact it will create pockets of people willfully resisting efforts to improve inclusivity which in turn will be harmful to those seeking wider acceptance.
I agree with this.
Made me think about how I speak and refer to people in the workplace.