Absolute diabolical service. Waited in all afternoon for a parcel only to receive a message saying it had been delivered.
Quick search outside and nothing.
Tried calling to speak to them, and it is all automated voices. Because its status was "delivered", they said contact the company where I bought the parcel.
Then tried the online tracking and it said would I like to see proof of delivery. On ticking yes, there was a photo of a gate annotated with safe storage. Wasn't our address!
It transpired, it was four doors along the street. Knocked on the front door to the house and the owner said, they never use that gate and it is permanently locked.
She went in the garden to find the parcel had been thrown over the 6ft wall.
There is no way of calling and speaking to a human to vent my anger.