Ok update, I turned up as the doors open, guy on the front door asks what I wanted, so as I walked past him I said customer services (turns out he’s the manager) he asked what for , I told him I want my voucher sorting out, nothing to do with us please leave, No I said and continued to walk into the store him following. He starts ranting and raving saying he had no staff to deal with it and I would be waiting all day, I said fine by me I’d planned on it. I thought his head would explode, but but we can’t do anything, I said you can phone them you have a direct line I was in yesterday and was promised it would be sorted yesterday. Again he asked me to leave I refused, he said what is your name I said it’s in my wife’s, he then really turned obnoxious he said right I’ll only deal with her and I’m not talking to you again and neither will any of my staff!
I pointed out she’s in the vulnerable category and couldn’t come to store, he said he wouldn’t let her in anyway! That’s when I got proper pissed off, I said fine call her I’m not leaving and he asked me to move away from other customers I went and stood in a corner, I said fine mate but I ain’t going anywhere, he then made a few phone callls, next minute he’s on the phone to my wife and she laid into him, he said you need to tell your husband to leave or he will be forcibly ejected!
He told her it would be sorted by 1pm, she said if it isn’t she would come down he just said I won’t let you in and will talk outside only. He would personally make sure it’s sorted and would phone her back at 1pm. The wife phoned me and asked me to leave as it could turn nasty, i was adamant I didnt want to but she sound stressed to fuck. So I left.
Roll on 1pm and he calls he then proceeds to apologise that he handled it all wrong and that he didn’t want me there for Covid reasons (bullshit). He has offered a few options which although sound good are not acceptable to us ( means us getting into debt, hoping they refund to pay that off). He has phoned back again at 3.30 pm and said it was processed yesterday but can take upto 5 days, so it will be done by Monday, he will personally check on it. Funny that because they insisted on the phone yesterday it would be credited in two hours, then by the latest by 11pm last night! Also 3 weeks ago it would take 5,8,14 days.
I don’t hold out much hope now, however we have got a face to it now, and he knows I’ll be down again, whether he lets me in or not or I have to do the old Facebook live filming (hate to do that shit) but if anything helps I’ll do it. I’ve contacted BBC Watchdog again and also in the process of filling out a Moneyclaim via the governments own website, something I didn’t know you could do.
For those asking why we used gift card it’s through the blue light card you get 6% off, but never again, I really do think Currys are going bump and are using our money to stay afloat until new year.
