Locked out tonight

[DenisHasDoneIt]

Had put my lad’s Season ticket for H Spurs up for resale in September (he was playing cricket, and couldn’t go), only for HM QE2’s death to prompt postponement of fixture. I immediately asked if I could withdraw resale offer: club said they’d be in touch When rearranged date announced.

Fast-forward 4 months, and I’d forgotten. Both tickets in my Apple wallet tonight, as normal, and off we pop to God’s own football ground, only for lad to get in, and me not. Helpful steward at J spiral regretfully directs me to North stand ticket office, in front of which touts are barking out offers of spare tickets right next to Plod and Marshalls. Unhelpful feller behind ticket office says I can get in if I pay £57. Says I’ve put the ticket up for resale, and that I’ve been reminded about this (I have not - but any street lawyer will tell you how easy it is to prove a negative), but doesn’t choose to show me the comms from the club to prove his point.

Upshot is that club will have sold my lad’s ticket for £57, and will refund me £11.50. Lad says he couldn’t even sit in his own seat, as 308 back rows were full of school kids, a famous demographic for Category A home games. Still, I saw Julián’s and Haaland’s goals in the Ape and Apple before running back to the ground. Joey Holt’s Mild always been a lucky beer.

Up the Blues on the pitch, and in the dugout. Those Blues in the ticket office though, who want to chisel a £40 profit out of a season-ticket holder simply because they can get away with it, might want to find more fulfilling employment elsewhere.

 

[Citizen of Legoland]

Had put my lad’s Season ticket for H Spurs up for resale in September (he was playing cricket, and couldn’t go), only for HM QE2’s death to prompt postponement of fixture. I immediately asked if I could withdraw resale offer: club said they’d be in touch When rearranged date announced.

Fast-forward 4 months, and I’d forgotten. Both tickets in my Apple wallet tonight, as normal, and off we pop to God’s own football ground, only for lad to get in, and me not. Helpful steward at J spiral regretfully directs me to North stand ticket office, in front of which touts are barking out offers of spare tickets right next to Plod and Marshalls. Unhelpful feller behind ticket office says I can get in if I pay £57. Says I’ve put the ticket up for resale, and that I’ve been reminded about this (I have not - but any street lawyer will tell you how easy it is to prove a negative), but doesn’t choose to show me the comms from the club to prove his point.

Upshot is that club will have sold my lad’s ticket for £57, and will refund me £11.50. Lad says he couldn’t even sit in his own seat, as 308 back rows were full of school kids, a famous demographic for Category A home games. Still, I saw Julián’s and Haaland’s goals in the Ape and Apple before running back to the ground. Joey Holt’s Mild always been a lucky beer.

Up the Blues on the pitch, and in the dugout. Those Blues in the ticket office though, who want to chisel a £40 profit out of a season-ticket holder simply because they can get away with it, might want to find more fulfilling employment elsewhere.

Sorry you couldn’t get in but the lesson is to check your seasoncard has updated beforehand. It’s supply and demand I guess regarding the seat prices. It’s not good business to sell products at a price much lower than what you could get, though. Not really fair to accuse the ticket office staff of anything, just doing their job surely.

EDIT: On re-reading I appreciate that you saying your tickets were in your wallet does actually mean your cards could have updated to Spurs 19/01 8pm. I initially read it differently.

 

[BringBackSwales]

Sorry you couldn’t get in but the lesson is to check your seasoncard has updated beforehand. It’s supply and demand I guess regarding the seat prices. It’s not good business to sell products at a price much lower than what you could get, though. Not really fair to accuse the ticket office staff of anything, just doing their job surely.

I thought the OP said his wallet had updated for last night’s match?

 

[Citizen of Legoland]

I thought the OP said his wallet had updated for last night’s match?

Ah fair enough I read it different. I use the term ticket interchangeably with (season)card so it's in the wallet whether it's valid for a game or not, as you don't get a new ticket each game, you get your card updated. I always check it shows the game details well in advance though. If it did show "Spurs KO 19/01 8pm" on both 'tickets' then the OP has a case.

What could have happened is the seat re-sold at late notice and the card hadn't updated. Similar happened to my son early in the season where they bumped him halfway across the stadium for some reason on the morning of the game but he hadn't checked his emails and so hadn't downloaded his new 'ticket' (he's not a seasoncard holder), so his old ticket wouldn't gain access and we didn't know why.

 

[Alfie Budd]

I thought the OP said his wallet had updated for last night’s match?

That’s how I read it. I haven’t sold my ticket back through City since things went digital but I’ve transferred it to mates a couple of times and my season ticket (Apple Wallet) updates to the following game. So had I transferred my ticket for last night a few days ago, my season card would have updated to show Wolves shortly after doing so.
Just need confirmation that OP’s season ticket still showed Spurs before the game. If it did, there’s a case to be made to the club but unfortunately, you’d probably need a time stamped screenshot to prove anything.

 

[Blue Smarties]

If your ticket still showed Spurs and not Wolves, something’s gone wrong here mate.

When you transfer your ticket, it’ll automatically display the next game in your wallet.

 

[bennyboy]

If your ticket still showed Spurs and not Wolves, something’s gone wrong here mate.

When you transfer your ticket, it’ll automatically display the next game in your wallet.

Aye I cannot make the Wolves game so put my ticket for resale.
My wallet now showing the Villa game.