Loyalty Points Help

[ManCityTom]

Right long story short had a seasonticket/card for 8 years but in the middle the two pearce seasons it was cancelled(for family reasons) for them anyone know whether im eligible to get the loyalty points for my earlier ticket onto my new card?

 

[danny21manc]

Right long story short had a seasonticket/card for 8 years but in the middle the two pearce seasons it was cancelled(for family reasons) for them anyone know whether im eligible to get the loyalty points for my earlier ticket onto my new card?

As long as you've put the same name and updated the address i don't see any problems.

Register your card online, then go to ticket history. On there you will find the number of loyalty points mate.

 

[Franny Lee's Barrel Chest]

My official answer is that I don't know.

However, when I had to give up my seasoncard I got a CityCard immediately after and the points remained on there. I think the key might be in keeping your customer number. If you buy a CityCard with the old seasoncard customer number, the points might go on. They might not though if you've not actually had anything for a couple of years though and your customer number might have been expunged.