I launched this foam flecked reply to their disinterested response to my problems on Wednesday
Hi Graeme
Thanks for your reply.
To answer your questions – we watched the Hong Kong match livestream via an Amazon firestick and it worked only very spasmodically, continually buffering and off air for long periods, which ruined our enjoyment of the game. The quality of what you actually did manage to broadcast in terms of picture, audio and commentary was really well below acceptable standards
If you haven’t already check out
this fans forum for the general reaction to the launch of your
paid subscription service.
In my opinion a full apology should be made by the Club for Wednesday’s fiasco and you should do everything in your power to ensure tomorrow’s tour match transmission is problem free and that the commentary team is up to the job.
In addition, the pre-match advertising and general site information together with its overall functionality is just not comparable with what has been offered for many years by rival PL clubs.
Are you also aware there are serious video fullscreen /grey out problems on the OS too, these have been uncorrected for months.
Do you actually do any end-user testing? Look, I am trying to be measured in my criticism here but our fantastic club’s reputation is being actively harmed by its consistently poor online performance in many areas, to be frank it’s become a joke.
Also please explain why was there no response to my other emails included below about difficulties of pairing and subscribing ?
Regards,