I use email on my tablet for most social interaction, as I am too deaf to hear a mobile. My 6 year old tablet is getting a bit bashed up, so I decided to replace it. Did the usual research and decided a basic Samsung would suffice. Samsung's own site had very little in the way of technical data or product info, but Amazon had plenty Ordered a tablet from Amazon, which was delivered in 2 days.
The shiny new toy coming out of the box was the last good thing that happened.
Turn it on.....oh brightness appears to be set to the minimum. Plug it in, just in case, but not a battery problem. Ok, will struggle with dull screen then. Oh dear, screen buttons very unresponsive. If I hit them really hard and repeat, they sort of work. So proceed to set up. Trouble is, I can't hear the audio instructions. Not to worry, open the leaflet "Quick Start". Hmm, not even a hint in there. Struggle on; after all its just a simple procedure requiring only a modicum of intelligence to view the screen and deduce what to do. Next problem, the action required is sometimes a single tap and sometimes a double. Why? No logic to it and, with poorly functionning buttons, how can I tell if lack of response is techical failure or the need for a double tap? Time to go on line to Samsung support.
"Of course we can help you sir, Has your device got wet recently?" What?? Read my post, it says 'brand new, just out the box'.
Much tooing and froing. Techie finally decides that it needs 'a soft reset'.
"Press the volume button and hold for twenty seconds".
I do this and, hooray, the damn thing springs into life.
ME: " If you had instructions in 'Quick Start' this call would have been unnecessary."
Techie: "Yes, but nowt to do with me".
Resume set up. Get half way and get stuck. Ask the wife what the audio instructor is saying.
Wife: "it says double tap and then something else but the heavily accented electronic voice is unintelligible"
Jeez, back to a new techie on line. Have to go thru my tale again.
Techie: "Have you tried a soft set?"
Me "Yes, Yes, YEEEEEES. Just tell me what to do on this page"
Techie: "What is the model number?"
And so on and so on ad infinitum.
I give up and tell them I am returning their fucking device.
Time was when you just took it out the box, turned on, went to settings and that was that.
Samsung call their new set up system "Wizard".
The shiny new toy coming out of the box was the last good thing that happened.
Turn it on.....oh brightness appears to be set to the minimum. Plug it in, just in case, but not a battery problem. Ok, will struggle with dull screen then. Oh dear, screen buttons very unresponsive. If I hit them really hard and repeat, they sort of work. So proceed to set up. Trouble is, I can't hear the audio instructions. Not to worry, open the leaflet "Quick Start". Hmm, not even a hint in there. Struggle on; after all its just a simple procedure requiring only a modicum of intelligence to view the screen and deduce what to do. Next problem, the action required is sometimes a single tap and sometimes a double. Why? No logic to it and, with poorly functionning buttons, how can I tell if lack of response is techical failure or the need for a double tap? Time to go on line to Samsung support.
"Of course we can help you sir, Has your device got wet recently?" What?? Read my post, it says 'brand new, just out the box'.
Much tooing and froing. Techie finally decides that it needs 'a soft reset'.
"Press the volume button and hold for twenty seconds".
I do this and, hooray, the damn thing springs into life.
ME: " If you had instructions in 'Quick Start' this call would have been unnecessary."
Techie: "Yes, but nowt to do with me".
Resume set up. Get half way and get stuck. Ask the wife what the audio instructor is saying.
Wife: "it says double tap and then something else but the heavily accented electronic voice is unintelligible"
Jeez, back to a new techie on line. Have to go thru my tale again.
Techie: "Have you tried a soft set?"
Me "Yes, Yes, YEEEEEES. Just tell me what to do on this page"
Techie: "What is the model number?"
And so on and so on ad infinitum.
I give up and tell them I am returning their fucking device.
Time was when you just took it out the box, turned on, went to settings and that was that.
Samsung call their new set up system "Wizard".
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