We were in France last week and were looking for a last minute ferry back, unfortunately Irish Ferries and the other ones were too expensive so much to my dismay we had to go for these lot. It was an evening sailing at 20:40, was delayed an hr from Calais even though nobody could tell us why and we only found out when we got to the port itself that it may even be 2hrs. Going on Twitter their account just replied to someone saying 'Operational issues'.
You could see the people working with the high-vis jackets had no clue what they were doing, i was worried whether i'd even be parked in the right place even though it's near impossible to fuck that up! Half the lifts weren't working, considering we had a pushchair that made things difficult so we had to go to the other end of the ship to get onto the deck. Sign posting is shit, nobody about so we had no idea which deck we were supposed to go to. The guys working the cafe had no idea what they were doing, massive line to get a coffee and even though it said it was Starbucks, the guy serving told me it was INSTANT powder?! They were constantly asking the customers to reach over to the shelves and pick something up for them, rather than do it themselves. The kids section is tiny, on Irish Ferries on the way out it was great, a full play area with TV's where the kids can go wild for a bit. These guys had a couple chairs, a sofa, a tv that didn't work, a touch screen that didn't work and little to no activities for them. All of this underlined with it smelling of shit everywhere. They're def gonna go bust, it's just a matter of time.