Pay out for driver’s comment

Not the same
A few years ago I received a new credit card, activated it on the phone as instructed and later that day gave my daughter a lift to a supermarket where she was buying a present for her mum
Whilst there i thought I'd try the credit card to ensure it worked, so picked up a couple of items
At the checkout the card was declined and I had a laugh with the cashier about it being a new card, only activated that morning and paid by a different card
When I got home, I rang santander told them what had happened and the lad said "will fifty pounds cover it?"
I said "cover what?"
He said " the embarrassment caused"
I had to stop myself from asking him to embarrass me every day
 
I would say the phrase “the disagreement continued” is pertinent to the matter. The driver presumably doubled down when maybe he should have just apologised. That’s how customer service works, the customer is always right, even if they’re a dick (and that’s not accusing the customer here as there’s no evidence he acted like one).

This isn’t a serious news outlet, so they’ve clearly written it, and ensured the customer provided an obligatory “compo-face” photo, to provoke comment. The link to the story about the woman who thought her mashed potato looked like Father Christmas is better written.
 
Citizen of Legoland said:
I would say the phrase “the disagreement continued” is pertinent to the matter. The driver presumably doubled down when maybe he should have just apologised. That’s how customer service works, the customer is always right, even if they’re a dick (and that’s not accusing the customer here as there’s no evidence he acted like one).

This isn’t a serious news outlet, so they’ve clearly written it, and ensured the customer provided an obligatory “compo-face” photo, to provoke comment. The link to the story about the woman who thought her mashed potato looked like Father Christmas is better written.
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The original story was published in the ECHO.
 
Citizen of Legoland said:
I would say the phrase “the disagreement continued” is pertinent to the matter. The driver presumably doubled down when maybe he should have just apologised. That’s how customer service works, the customer is always right, even if they’re a dick (and that’s not accusing the customer here as there’s no evidence he acted like one).

This isn’t a serious news outlet, so they’ve clearly written it, and ensured the customer provided an obligatory “compo-face” photo, to provoke comment. The link to the story about the woman who thought her mashed potato looked like Father Christmas is better written.
Click to expand...
Getting him to pose outside his (presumably) local ASDA as well. When they could have easily taken a picture of the bloke at his home. Emphasising that it was ASDA, I guess. But back to the point; if the driver did say what has been alleged, he was indeed a dick. It was his job to deliver orders to customers, and not whinge about it.
 
If you're gonna say something like that to a customer in this day and age then i suppose you've got to expect them to take umbrage and complain to your company .... the customer is 'all important' to the company because they want his or hers custom on a regular basis, so, as a delivery driver you're gonna leave yourself open to getting at least a warning ... and sometimes the sack!

If a customer has paid for a delivery service, ie: getting his food delivered to his front door, then the company he works for isn't gonna expect their driver to ask the customer , disabled or not, for a lift to carry bags or trays of food from the van, so i don't really see how the driver has really got a leg to stand on !!

And until the day comes that they put two man delivery teams on I suspect you're always gonna have this problem.
 
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Eaststander1 said:
If you're gonna say something like that to a customer in this day and age then i suppose you've got to expect them to take umbrage and complain to your company .... the customer is 'all important' to the company because they want his or hers custom on a regular basis, so you're gonna leave yourself open to getting at least a warning ... and sometimes the sack!

If a customer has paid for a delivery service, ie: getting his food delivered to his front door, then the company he works for isn't gonna expect their driver to ask for a lift to carry it from the van, so i don't really see how the driver has really got a leg to stand on !!
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Spot on. The fact that the company came to a settlement with the customer would tend to suggest that they've acknowledged that their employee was in the wrong. The fact that there is an audio recording of the incident left ASDA with no choice.
 
Citizen of Legoland said:
I would say the phrase “the disagreement continued” is pertinent to the matter. The driver presumably doubled down when maybe he should have just apologised. That’s how customer service works, the customer is always right, even if they’re a dick (and that’s not accusing the customer here as there’s no evidence he acted like one).

This isn’t a serious news outlet, so they’ve clearly written it, and ensured the customer provided an obligatory “compo-face” photo, to provoke comment. The link to the story about the woman who thought her mashed potato looked like Father Christmas is better written.
Click to expand...
The customer isn't always right and in my experience it's usually proper cunty customers who wheel it out when getting told to fuck off from any of my bars for ironically being wrong.
 
I was more interested in people’s views re the “four figure” settlement really.

This really warrants what could be up to £9,999 being given to the customer?

Removing the driver from employment wouldn’t have been adequate?
 
denislawsbackheel said:
According to Asda online anything beyond delivery to the doorstep is entirely at the discretion of the driver.
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It seems to more what the driver alleged, that the customer wasn't disabled. If I was in that role, and I arrived at a house where there was a person who wasn't disabled, but was maybe getting on a bit, I'd help them*. Different folks have different standards, I guess.


*because I'm a bloody nice chap, see?
 
Phil1 said:
The customer isn't always right and in my experience it's usually proper cunty customers who wheel it out when getting told to fuck off from any of my bars for ironically being wrong.
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Funnily enough on this point I was in Subway with my yute yesterday. Couple of young lads in front of us in the queue (aged about 16/17) using a lot of swear words when ordering. Not necessarily “to” the employee but just generally cunty behaviour.

My yute pulled the pair of them. Told them to “sort your heads out” reminding them the woman was just doing her job and that there were young kids in the place. Slight bit of comeback from one of them so she said “would you like it if I talked to your mam like that?” and he just shrivelled up and they both scurried away.

Proud of my yute and it just goes to show, the customer isn’t always right.
 
The driver should have kept his gob shut but the customer sounds like an entitled arsehole and a fat lazy c*nt. Delivery drivers aren't obligated to carry shopping up the stairs.
 
Phil1 said:
The customer isn't always right and in my experience it's usually proper cunty customers who wheel it out when getting told to fuck off from any of my bars for ironically being wrong.
Click to expand...
Bars and clubs are different though, the customer is there with permission that can be rescinded at any point.

The mantra “the customer is always right” isn’t to be taken literally, it’s to remind the deliverer of the service that there is usually a way to smooth out a difficult situation to avoid it escalating, which the driver here either forgot or didn’t know how. Clearly any customer can be impossible.
 
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