citymike1969
Well-Known Member
...but it doesn't have to be done as a direct debit refund.
They have the relevant sort codes and account numbers so they could easily action bank transfers.
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Season ticket payments - refunds/credits due by June 19th
- Thread starter birch villa
- Start date
...but it doesn't have to be done as a direct debit refund.
They have the relevant sort codes and account numbers so they could easily action bank transfers.
lancs blue
Well-Known Member
It does have to be done as a DD refund because the payments were via DD....but it doesn't have to be done as a direct debit refund.
They have the relevant sort codes and account numbers so they could easily action bank transfers.
citymike1969
Well-Known Member
It does have to be done as a DD refund because the payments were via DD.
...so City are completely incapable of issuing bank transfers off their own back? I think not.
Ah ok, I only recall the one “If we do not hear from you, we will proceed with the refund process as detailed below with a view to ensuring that all refunds have been processed no later than Friday 19th June 2020”.The original email said "we anticipate that all supporters will have received their refund payment by no later than Friday 19th June".
We should all have the money back in the next two weeks either way, hopefully everyone can remain patient and haven’t banked on receiving to pay anything
lancs blue
Well-Known Member
Direct debits have their own specific, regulated procedures regarding both payments and refunds so no, City can't just go off and issue BACS payments for them....so City are completely incapable of issuing bank transfers off their own back? I think not.
oakiecokie
Well-Known Member
And thats why I answered someone elses post by stating that "processed" doesn`t mean "into your account by ...".As you say it takes time to clear, with some banks more speedier than others.They can't do that, there's a specific process for refunding DD payments - City can't bypass that, it has to go through the relevant banking procedure which has up to 14 working days to move the money into our accounts.
Scaring Europe to Death
Well-Known Member
- Joined
- 31 Oct 2014
- Messages
- 4,273
They can't do that, there's a specific process for refunding DD payments - City can't bypass that, it has to go through the relevant banking procedure which has up to 14 working days to move the money into our accounts.
I used to work in banking, and submitted hundreds of DD refunds, (none of which took more than 3 days, unless there was a specific complication, such as a change of bank details)
However, having re-read my email, there is an ambiguity regarding the use of the word "account", which I now believe refers to my seasoncard account and not my bank account.
Therefore, I suspect the "15 working days" refers to the length of time it will take to process 40,000 individual refunds manually, rather than the length of the actual transaction itself.
However, I can only speak for my email, as judging from other responses, there appears to be more than one
City_Sean
Well-Known Member
I used to work in banking, and submitted hundreds of DD refunds, (none of which took more than 3 days, unless there was a specific complication, such as a change of bank details)
However, having re-read my email, there is an ambiguity regarding the use of the word "account", which I now believe refers to my seasoncard account and not my bank account.
Therefore, I suspect the "15 working days" refers to the length of time it will take to process 40,000 individual refunds manually, rather than the length of the actual transaction itself.
However, I can only speak for my email, as judging from other responses, there appears to be more than one
If the payments were to arrive today, would you expect them to be in already or could they arrive at any time?
It's pretty confusing how they've gone about this. I paid for both mine and my son's season tickets, which were £595 and £135 respectively. So far, I've had four payments of £21.58, three payments of £31.32 and one payment of £38.43. I haven't had any emails regarding these payments though to explain them.
Collectively, that amounts to £218.71 but if they're calculating it pro-rata (i.e. price of season card/19 x 6) then we should be due £230.52. Not that bothered about a tenner, but can't work out the logic behind how this has been done, unless I'm missing something?
Collectively, that amounts to £218.71 but if they're calculating it pro-rata (i.e. price of season card/19 x 6) then we should be due £230.52. Not that bothered about a tenner, but can't work out the logic behind how this has been done, unless I'm missing something?
lancs blue
Well-Known Member
The up to 14-day period for the money to land in the customer's account is referenced in this link re claiming DD refunds and I believe this is what City's email refers to.I used to work in banking, and submitted hundreds of DD refunds, (none of which took more than 3 days, unless there was a specific complication, such as a change of bank details)
However, having re-read my email, there is an ambiguity regarding the use of the word "account", which I now believe refers to my seasoncard account and not my bank account.
Therefore, I suspect the "15 working days" refers to the length of time it will take to process 40,000 individual refunds manually, rather than the length of the actual transaction itself.
However, I can only speak for my email, as judging from other responses, there appears to be more than one
https://www.debitfinance.co.uk/blog/what-is-direct-debit-reversal/