I think if pushed the club are on very fragile ground regarding the removal of points.I think this is a point that some seem to be missing when there's talk of applying a credit against next season's SC price if the rest of this season gets either voided or played behind closed doors. Even if next season were to start on time and fans were allowed in, those fans in the vulnerable category will be loathe to attend. Then add in all the over-70's who don't have underlying health conditions but if rumours are to be believed, may be advised to isolate until the autumn of 2021. Then you're left with those of us who don't fall into those categories, but how many of us are even going to be wary of setting foot inside football stadiums? I will for sure, because even if the infection risk is significantly reduced I don't want to be putting myself in an unnecessary position of increasing my chances of catching it and then passing it on to vulnerable friends and family. Just because restrictions have been lifted, that doesn't suddenly mean it's totally safe to go out mixing in big crowds again.
Basically, City can't just come up with a blanket plan to offer a credit against next year's seasoncard. They have to take the concerns of every single individual into consideration and offer refunds as well. I also think removing people from the Cup Scheme and docking their points for anyone who has requested a refund on the Real Madrid tickets is a piss poor move as well.
I am classed as vulnerable and requested a refund well before most. I did it purely on health and Safety grounds, if I decided to contest this decision I am 99% certain I would win my case.
I was not informed at the time that I would loose points and the club to be fair issued a refund once I explained my predicament.