season ticket warning

[mancunial]

tried to pay for my sons and mine on line for east stand level one, it kept coming up £50 dearer for my sons, so i had a look in the brochure and noticed that over 16s was that price, so i decided to take cash down and pay at the window,qeued up for 35 mins only 3 windows on, i then explained the situation which i was then told my son is two years older than what i thought he was, i said no he was born in 96 to which she replied well we have him down as 16, so i tried to explain look i think you have got this wrong he has had a season ticket now for five years and i bought it him is first one when he was nine,well the computer says different? so i said can you get me the supervisor, the supervisor came and said well what can we do about it, i said take my money so i can get home, ok she said but you won,t get your tickets untill you have been back with his birth certificate, i said so because of someone of incompitence in your office has put the wrong date in the computer i have to drive home come back later, no come back when you like, so that i did with copies of his certificate etc, qeued for another 30 mins i asked to see the supervisor ho she is on her dinner then in i spotted her walking through the office i said thats her , she then took the copies talking down to me like i was dirt, so if anyone is thinking of going down to get their junior as well as their own then please take some junior id?

 

[Ticket For Schalke]

Always been the case for juniors.

 

[EL APACHE TEVEZ]

Nothing's changed then still a bag of shite the ticket office.

 

[mancunial]

Nothing's changed then still a bag of shite the ticket office.

it was just their attitude towards me as though i was trying to rip them off for £50, well i do look a bit shifty so i might be being a bit harsh? but it is worth telling the guys to take their kids id down with them because they will send you away? obviously it is a computer error but if someone as fed the wrong info in then it as obviously happened more than once?

 

[jackie burns]

thanks for the heads up mate

 

[Soulboy]

The ticket office has always been a boil on the arse of Manchester City Football Club.

If the club want to improve the "supporter experience" then employ proper knowledgeable and customer-focussed staff.

Had a run in with them for the FA Cup final tickets. Outrageously arrogant behaviour and had it not been for my lad wanting to carry on going I would have seriously considered packing it in.

And, yes, I have attended numerous Fans Committee meetings and had the same response I got from those working in the ticket office!

 

[becomingparanoid]

I went down this morning to renew my season card and was treated most courteously and very helpful with no hitches or problems whatsoever.

In fact I have never had any problems at the ticket office upstairs or outside one.

I have found out through life though that if you approach anyone with an aggressive manner you have a very good chance of getting the same attitude back.

 

[mullsy]

The ticket office has always been a boil on the arse of Manchester City Football Club.

If the club want to improve the "supporter experience" then employ proper knowledgeable and customer-focussed staff.

Had a run in with them for the FA Cup final tickets. Outrageously arrogant behaviour and had it not been for my lad wanting to carry on going I would have seriously considered packing it in.

And, yes, I have attended numerous Fans Committee meetings and had the same response I got from those working in the ticket office!

Glory hunter ;-)

 

[Eccles Blue]

I have dealt with the ticket office on many, many occasions and have always found them courteous and friendly.

I only speak as I find. :-)

 

[urmston]

tried to pay for my sons and mine on line for east stand level one, it kept coming up £50 dearer for my sons, so i had a look in the brochure and noticed that over 16s was that price, so i decided to take cash down and pay at the window,qeued up for 35 mins only 3 windows on, i then explained the situation which i was then told my son is two years older than what i thought he was, i said no he was born in 96 to which she replied well we have him down as 16, so i tried to explain look i think you have got this wrong he has had a season ticket now for five years and i bought it him is first one when he was nine,well the computer says different? so i said can you get me the supervisor, the supervisor came and said well what can we do about it, i said take my money so i can get home, ok she said but you won,t get your tickets untill you have been back with his birth certificate, i said so because of someone of incompitence in your office has put the wrong date in the computer i have to drive home come back later, no come back when you like, so that i did with copies of his certificate etc, qeued for another 30 mins i asked to see the supervisor ho she is on her dinner then in i spotted her walking through the office i said thats her , she then took the copies talking down to me like i was dirt, so if anyone is thinking of going down to get their junior as well as their own then please take some junior id?

The computer system is rubbish and the ticket office staff are are poorly trained.

I am awaiting a letter telling me about leaving the family stand when a junior becomes too old. The ticket office told me to expect it in 'a couple of days', and before the renewal perion began. That was over three weeks ago.

I still haven't got the letter.

Can I be bothered to ask them about it again, and be treated to the same usual cluelessness, phone calls not returned as promised and less than brilliant manners?

No.