Seasoncard - 2021/22 | Print at Home Tickets

[yeseye]

The game is listed as being able to transfer but the big button to start the process appears to be inactive.

I transferred a season card yesterday to a F&F member,
He now has his own and mine in his wallet.

 

[Citizen of Legoland]

I transferred a season card yesterday to a F&F member,
He now has his own and mine in his wallet.

Oh I see, you're re-downloading the whole season ticket rather than transferring just a single game.

 

[u2fme2]

Well mine didn’t work Saturday but to be fair it looks like a error on my printing was the cause and the steward sorted it within 5 minutes so all in all only queued for around 10 minutes

 

[Prestwich_Blue]

So much for 100% certainty.

27% of people in your survey had a printed ticket that didn’t work!

Given that nearly 50% with a mobile ticket didn't get access either at first time of presenting it or needed some other action, I'll take that.

 

[yeseye]

Oh I see, you're re-downloading the whole season ticket rather than transferring just a single game.

Yes, he logged into my account ,
Ticked my name and the option to add to wallet became active so he now has both tickets in his wallet.

 

[Thebigbluehouse]

Does your son have his own account supporter number etc?
This is where you need to transfer it from NOT YOUR account.

Tried both accounts started with my son and then had a little dabble with mine. As the other person said the big transfer button seems inactive, not fully coloured in. On phone to city now, no response. you'd think a message would come up, too early to transfer or not available at moment. I'v pressed ithe transfer button and nothing happens.

 

[Citizen of Legoland]

Yes, he logged into my account ,
Ticked my name and the option to add to wallet became active so he now has both tickets in his wallet.

I think technically that's not how it's supposed to be done, although of course the club can't stop it. I think they want to have seasoncard holders transferring the tickets individually to other registered supporters because this passes the stipulation that you have informed the club who is going in your place. Plus we need to know how it's going to work when the person going in place of someone else is an upgrade - if it's allowed at all - from a concession as the lights will flash orange (I think) so they could get asked for ID.

 

[Thebigbluehouse]

I think I read on here that everything resets the week before a game, new info etc. Our mobile tickets are still showing access for the Norwich game. Was it Wednesday last week when things started moving as far as mobile tickets are concern? I'm trying to make some sense when is the time to start panicking, I've hung up after 20 mins on the line to City

 

[yeseye]

I think I read on here that everything resets the week before a game, new info etc. Our mobile tickets are still showing access for the Norwich game. Was it Wednesday last week when things started moving as far as mobile tickets are concern? I'm trying to make some sense when is the time to start panicking, I've hung up after 20 mins on the line to City

If you turn off automatic updates in your wallet and turn it back on again it updates to show the Arsenal game (IPhone )
No idea about Android.

 

[yeseye]

I think technically that's not how it's supposed to be done, although of course the club can't stop it. I think they want to have seasoncard holders transferring the tickets individually to other registered supporters because this passes the stipulation that you have informed the club who is going in your place. Plus we need to know how it's going to work when the person going in place of someone else is an upgrade - if it's allowed at all - from a concession as the lights will flash orange (I think) so they could get asked for ID.

As long as it works on Saturday happy days, if not, the steward can use his magic wand.
They don’t make things easy that’s for sure!
Sick to death of that website tbh,
It’s not user friendly at all imo!