- 26 Jan 2006
- Wherever I lay my hat that's my home
That's really poor. Its been an absolute farse and let's hope it hasn't put to many people off renewing? I actually thought you couldn't beat Virgin media for the crap customer service, sadly City have actually managed it.I am totally and utterly f**Ked off with City, after spending 3 hours on the phone last week as my sort coded was not recognized, finally got through and instead of processing 10 payment of £54 they took £548 in one go, another 3 hours on the phone Friday to be told they will refund it, and GUESS What NOTHING, now got to phone up aging and wait for HOURS - an absolute JOKE. To say this is a sh*t show is an understatement, i am livid
Do you seriously think that a man who can't apparently organise a piss-up in a brewery, as evidenced by this farce that people are undergoing at the moment, can think that deeply?I think you misunderestimate Soriano et al
He’s obviously a very capable man to be in the job he is. Failing to anticipate a potential problem allied to failing to fix the neverending customer service shitshow that is our “supporter services” dept could be construed as the expert moves of a fine chess player rather than the fumblings of an over promoted idiot.Do you seriously think that a man who can't apparently organise a piss-up in a brewery, as evidenced by this farce that people are undergoing at the moment, can think that deeply?
He can't even manage to implement a box you can tick to defer your ticket. I think you totally overestimate him to be honest.
Now that's something I can agree with you on. But it's cock-up rather than conspiracy. Believe me, there's no strategic mastermind at the CFA with a cunning plan. That's one of my issues; Soriano has brought the idea of CFG to the table but when we're 85% of CFG, it makes no sense to neglect the club and the largest part of the fanbase.It’s occurred to me on occasion during the last few years that just like banks we have a two tier customer service operation in place - one highly efficient arm catering for the tunnel club crew and the unfit for purpose couldn’t give a fuck farce of a unit that deals with the rest of us
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