Security shield virus

[blueju]

It's just latched onto my laptop and rendered it absolutely useless! I've just tried following a removal process but can't access the Internet in safe mode to download a virus killer. Any guides or help in plain English (for a computer phobe) cheers

 

[MCC]

Phil Jones is your man for such difficulties.

 

[m7mcfc]

Same thing hit the spare lap top yesterday. I go to control panel and try to remove and it wont let me. Is it a yellow and blue shield? If so I've got the same bullshit asking you to pay 59.00 US dollars for their product.

 

[TonyM]

Google malwarebytes on a bootable device. I think you'll find step by step instructions.

 

[Blootoof]

put it in the bin and buy a new one.

 

[kiran111]

Would suggest Malwarebytes as someone already has on here. Unfortunately if you can't then it's gonna be a wipe and re-install jobby!

Did you have anti-virus software running in the first place and was it up-to-date?

 

[TCIB]

Windows recovery console or as mentiOned malwarebytes and or combofix on a usb