They do some funny things sometimes the club. They go against their own T&Cs when it comes to allowing away fans to purchase tickets in the home end even though it stipulates they cannot, they get Showsec to turf out individuals at random when whole blocks of people are stood up, they then don't act upon something this serious - like your bad injury - when something even worse is in waiting if they don't do something about it.
As the club becomes more and more professional in a lot of aspects it appears behind the scenes it is still as shambolic and slapdash as it ever was under Swales at Maine Road at times.