The night before the WSL derby, I'd been vomiting and had the craps. I'd taken medication that day and needed lots of water. I'd just bought a bottle of water and there was a queue of 5 people. I opened the water in front of the steward, making a point that he'd see it, and the steward told me that no open water bottles could go in. I'd explained why and he said I'd need to throw it away. I drank the lot there and then, took his steward number, and made a big tutting sound. I was going to write a letter of complaint, but years of going to Nynex/MEN/City games has taught we one thing, the customer is second to a jobsworth with a few powers. Sometimes you get a steward who has a brain and some people skills, but more often these days, it is an Oberführer...