Ticket Office (Again)

[MadchesterCity]

As a fanbase we can be quick to complain about negative customer service but....

I want to acknowledge excellent customer service from supporter services and ticket office with 2 issues I had today

• Canceling 4 tickets for Fulham due to covid
  • dealt with swiftly and money will be refunded
• Getting 4 tickets together in the family stand from our 2 season cards
  • I think this was difficult in the system but we now have 4 tickets together for the kids to enjoy, Young Vincents first match

It can't be easy working in that job with long periods of quietness then surge of activity

Perhaps people could post their positive experiences here?

Anyway Thank You!!

 

[manchester blue]

Good to hear. Never had an issue myself with ticket office.

 

[Citizen Green]

To counteract this, I just rang them to try and move my Fulham cup scheme ticket on as I'm in the Legends Lounge on Sat. Got passed through to the main team who proceeded to place me on 'hold' whilst they looked into my query (he hadn't). I could hear him discussing how he wanted to swap his lunch break & that he was starving haha. To top it off he then hung up the line once he realised I wasn't on hold.

Fantastic stuff, that'll be an empty seat that could of been used on Sat. We can't move them on in the cup scheme unless it is to someone linked on your friend's & family on your account, madness.

 

[bluestevei]

i just phoned as i didnt have my e-mail for tickets for fulham on saturday, was waiting for 2 mins at most and all sorted in 3 mins just need to sort it out on my mates phone now

 

[Sheik Battle and Goal]

i just phoned as i didnt have my e-mail for tickets for fulham on saturday, was waiting for 2 mins at most and all sorted in 3 mins just need to sort it out on my mates phone now

I think that’s the issue as it seems very hit and miss.You either strike lucky like you or I seem to have done or you waste countless hours hanging on.

 

[blue b4 the moon]

May need to take the plunge and bell them later in the week.

Son's cup ticket has been confirmed as gone from his 'wallet' but yet to arrive in my mates. Did the transfer yesterday so would have thought it'd be there by now.

 

[hammocity]

A few years ago a Norwich fan called Charlie who worked in the Ticket Office sorted our relocation out after we’d been initially told there were no seats to switch to. Ended up in the Colin Bell, Level 2, brilliant seats and I’m there for life. Nothing but praise for that fella.

 

[remember arthur mann]

As a fanbase we can be quick to complain about negative customer service but....

I want to acknowledge excellent customer service from supporter services and ticket office with 2 issues I had today

• Canceling 4 tickets for Fulham due to covid
  • dealt with swiftly and money will be refunded
• Getting 4 tickets together in the family stand from our 2 season cards
  • I think this was difficult in the system but we now have 4 tickets together for the kids to enjoy, Young Vincents first match

It can't be easy working in that job with long periods of quietness then surge of activity

Perhaps people could post their positive experiences here?

Anyway Thank You!!

 

[mayo31]

To counteract this, I just rang them to try and move my Fulham cup scheme ticket on as I'm in the Legends Lounge on Sat. Got passed through to the main team who proceeded to place me on 'hold' whilst they looked into my query (he hadn't). I could hear him discussing how he wanted to swap his lunch break & that he was starving haha. To top it off he then hung up the line once he realised I wasn't on hold.

Fantastic stuff, that'll be an empty seat that could of been used on Sat. We can't move them on in the cup scheme unless it is to someone linked on your friend's & family on your account, madness.

check ticket and travel forum

maybe someone will buy it off you

 

[MadchesterCity]

I think that’s the issue as it seems very hit and miss.You either strike lucky like you or I seem to have done or you waste countless hours hanging on.

I do agree with that, the first girl I spoke to said she couldn’t help as she was working from home and just put me back in the queue.

Some of the staff really care about the customer though and do their best for you, perhaps there is a handful who aren’t up to speed (rags)