Not an upgrade query but I'm pretty pissed off with the ticket office.
On Sunday I lost my phone and cards inside it. Including season ticket.
Reported loss to the ticket office who guaranteed I would receive a new one for Friday.
After today's post came and went with no sign of it. I rang the office only to be told it was closed.
Decided to go see ticket part in the club shop.
Was told that they can't do anything as only the tour section was open.
Now I have to go to work on Monday then travel all the way home to see if its arrived. Then if not I have to go all the way back and queue up with the tourists for a paper ticket.
My old card has been returned but they won't even reactivate it.
Total bloody joke.
What kind of club has a ticket office that is closed on a Saturday?
Pull your finger out city.
Beyond belief.