Phone stolen in Madrid - help needed

Gordyola said:
How did he know your passcode To change a passcode you have to have the current one? My phone will lock within 20 seconds
I have the new security setting that introduced a delay when making seating changes outside a familiar location
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They watch you.
 
blumoonrisen said:
Season ticket holders have to use our phones as wallets, that's the only reason I started using one.
Plus as I said, the only way my phone can be accessed is either fingerprint or pin. My banking app can only be used by password or fingerprint, so I'd say your advice is wrong.
It would be impossible to use my phone to obtain money without stealing my finger too, and even then it'd have to be the correct one.
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The ticket wallet ? Are you saying my bank account can be accessed via that? I haven't registered a card to it or bought anything
 
joedr116 said:
The phone I was using was an Iphone 15 Pro i was looking at the face Id and it is really sensitive ie you can hold it at an angle a few feet away from your face at differing angles and it still opens the phone. I still haven’t worked out how they got into First Direct banking app that uses face ID as the phone was then in their possession.

First Direct - Amazing suppprt cancelled calls got through to a human being and refunded transactions to Revolut.

Post Office Money Card - Poor said they will send out a statement in the post in the next 7 days to identify the fraudulent transactions.

Revolut - Shocking the thieves were locked out as the system detected fraudulent activity straight away then the thief went on the online chat in the app to demand why the transactions were not going through. Revolut then asked the thief to do a selfie with the date and time written on a piece of paper to then cross check the picture with the picture of me on record after a torrent of abuse from the thief saying where will I get paper at this time i’m the morning i found out they then proceeded and allowed 4 transactions without the verification. It Took me 3 days to speak and it was all online but you had to be within the app that i was locked out of!

Halifax i paid extra for the rewards account to have phone insurance they were brilliant but do ensure that you have somewhere your EMEI number you can’t claim nor make a claim to the police without it. I got sent reconditioned phone the next day.


Some good advice from you fellow blues and thank you.

If you do know of any blues that were in the Dubliners bar on the Monday night 22:00 onwards and has any videos please let me know. I read the reviews on Trip Advisor and there are posts on there of 3-4 phones being stolen and terrible reviews of the bar.
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What are you hoping to achieve or do by having a video or image of the bloke who nicked your phone a week ago abroad?
 
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Blue Maverick said:
Have a look on you tube there’s some good videos about how they steal your info once they get your phone, lots of people keep their password etc in notes and once they are in your phone they go to work. Also they sit near you in a bar and watch you type in your passcode, I use my watch to pay for most things now and keep my phone in my pocket, but have limits and biometric setup as well. Always keep my card in my pocket front pocket as well.
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If you’re saving passwords in a notes document, frankly you deserve to have all your data stolen.
 
Blue Maverick said:
Have a look on you tube there’s some good videos about how they steal your info once they get your phone, lots of people keep their password etc in notes and once they are in your phone they go to work. Also they sit near you in a bar and watch you type in your passcode, I use my watch to pay for most things now and keep my phone in my pocket, but have limits and biometric setup as well. Always keep my card in my pocket front pocket as well.
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That's what worries me about using a password manager (which is advisable apparently)
The passwords are so complicated you could never remember them but they're obviously stored in your phone should anyone manage to get into it.

I don't really like having them in my phone. So what's the answer ?
 
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