Two Gun Bob
Well-Known Member
- Joined
- 2 Apr 2010
- Messages
- 11,869
From time to time we feel the need to openly vent regarding cusomer service or the lack of it.
From shops and manafactures to service providers more and more fail to grasp the basic principles.
Shoddy goods/services not as described or le miserable phone people who roll maltesers to each other whilst you rant of your case for justice in the market place.
Well this morning my faith has been restored by someone who actually gives a shit and who cares massively about my after sales experiance.
I ordered Magnetic new driver P plates for my daughter before she flies solo.
Amazon fuflilled the order on behalf of a another retailer qualifing me for for next day delivery.
We anxiously waited this morning for postie to arrive and as sure as sunrise and sunsets through the box they dropped.
Brilliant quality proper proper thick and fully magnetic as promised.There are some nasty ones on the market that have obviousley been force fed through a bacon slicer and fall off at whim.
But no ..these were everything we had hoped for and once more the Amazonians had gone beyond the call of duty.
But this isn't about them this is about one of their smaller subsiduries that trade under their umbrella.
The training they receive before being allowed onto the Amazon platform must be intense.
I have seen the demanding Byrr Grylls documentries on discovery but this must pale into insignificance with this conglomorats induction programme.. ..One hour after delivery Le-Yogi wrote to me personally by email.
Dear Taxi:
Thanks for your order with Le Yogi !
Your P Plates have been gently taken from our Le Yogi shelves with sterilized contamination-free gloves and placed onto a satin pillow.
A team of 50 employees inspected your package and polished it to make sure it was in the best possible condition before mailing.
Our world-renowned packing specialist lit a local artisan candle and a hush fell over the crowd as he put your P Plates into the finest cardboard box that money can buy.
We all had a wonderful celebration afterwards and the whole party marched down the street to the post office where the entire city of London waved “Bon Voyage!” to your package, on its way to you, in our private Le Yogi jet on this day.
We hope you had a wonderful time shopping with Le Yogi.
In commemoration, we have placed your picture on our wall as “Customer of the Year.”
We’re all exhausted but can’t wait for you to come back and purchase from Le Yogi again!!
Thank you, thank you, and thank you - Thank you ! Sigh...
We miss you already. We’ll be right here hanging at Amazon patiently awaiting your return.
Enjoy ! Love from all your friends at Le Yogi
So what excellent customer service or sad tales of woe do you have to recant from the market place.
I find suppliers of services more trickier than any goods retailer who just to want to have you over for a fat lad.
Is this because there are no goods to return for leverage ..I dont know but wish some of them would buck up and face up to promises ?
From shops and manafactures to service providers more and more fail to grasp the basic principles.
Shoddy goods/services not as described or le miserable phone people who roll maltesers to each other whilst you rant of your case for justice in the market place.
Well this morning my faith has been restored by someone who actually gives a shit and who cares massively about my after sales experiance.
I ordered Magnetic new driver P plates for my daughter before she flies solo.
Amazon fuflilled the order on behalf of a another retailer qualifing me for for next day delivery.
We anxiously waited this morning for postie to arrive and as sure as sunrise and sunsets through the box they dropped.
Brilliant quality proper proper thick and fully magnetic as promised.There are some nasty ones on the market that have obviousley been force fed through a bacon slicer and fall off at whim.
But no ..these were everything we had hoped for and once more the Amazonians had gone beyond the call of duty.
But this isn't about them this is about one of their smaller subsiduries that trade under their umbrella.
The training they receive before being allowed onto the Amazon platform must be intense.
I have seen the demanding Byrr Grylls documentries on discovery but this must pale into insignificance with this conglomorats induction programme.. ..One hour after delivery Le-Yogi wrote to me personally by email.
Dear Taxi:
Thanks for your order with Le Yogi !
Your P Plates have been gently taken from our Le Yogi shelves with sterilized contamination-free gloves and placed onto a satin pillow.
A team of 50 employees inspected your package and polished it to make sure it was in the best possible condition before mailing.
Our world-renowned packing specialist lit a local artisan candle and a hush fell over the crowd as he put your P Plates into the finest cardboard box that money can buy.
We all had a wonderful celebration afterwards and the whole party marched down the street to the post office where the entire city of London waved “Bon Voyage!” to your package, on its way to you, in our private Le Yogi jet on this day.
We hope you had a wonderful time shopping with Le Yogi.
In commemoration, we have placed your picture on our wall as “Customer of the Year.”
We’re all exhausted but can’t wait for you to come back and purchase from Le Yogi again!!
Thank you, thank you, and thank you - Thank you ! Sigh...
We miss you already. We’ll be right here hanging at Amazon patiently awaiting your return.
Enjoy ! Love from all your friends at Le Yogi
So what excellent customer service or sad tales of woe do you have to recant from the market place.
I find suppliers of services more trickier than any goods retailer who just to want to have you over for a fat lad.
Is this because there are no goods to return for leverage ..I dont know but wish some of them would buck up and face up to promises ?
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