CEX sent me an email yesterday saying they had a massive data hack
Subject: Important Customer Security Information
Dear Customer,
We are writing to inform you that unfortunately we have recently been subject to an online security breach. We are taking this extremely seriously and want to provide you with details of the situation and how it might affect you. We also want to reassure you that we are investigating this as a priority and are taking a number of measures to prevent this from happening again.
The situation
As a result of a breach of security in which an unauthorised third party accessed our computer systems, we believe that some customer data has been compromised. This includes personal information, and, for a small number of customers, it also includes encrypted data from expired credit or debit cards. As a customer of CeX, there is a possibility this might affect you.
Please note, we did not have any card data stored for your account. We ceased storing customer card details in 2009.
What we’ve done about it
This was a sophisticated breach of security and we are working closely with the relevant authorities to help establish who was responsible. Our cyber security specialists have already put in place additional advanced measures to fix the problem and prevent this from happening again.
What we suggest you do?
- Although we have put in place additional security measures, we recommend that you change the password for your webuy online account.
- If you used the same password elsewhere, we also suggest that you change your password for those accounts.
Further details on this issue are provided in a Q&A below. If you have additional questions, please email us at:
guidance@webuy.com where we will be compiling the most frequently asked questions, which will then be updated via
uk.webuy.com/guidance
We apologise for inconvenience this may cause.
Yours sincerely,
David Mullins
Managing Director