Well my experience in respect of the ticket office is a lot different .
Arriving at the derby last Thursday i found i had lost our 2 @ season cards .
My son was at the ticket office by 7.45 pm and we where in our seats with new tickets @ 08.10pm
Today my son attended the ticket office and within minutes a duplicate set of new home tickets had been issued for the rest of the season .
Sorry but my experience says i cannot fault the ticket office .
In my previous life communications person to person and often a not is the BIG PROBLEMS and that it is that people do not explain there things properly .
Any way my experience is that the ticket office is first class .