Thomas Cook

Priced up flights to Tenerife in November last week and got a figure of £420 return for me and Mrs Flyer. Just checked again and no surprise to find it's now £700
 
flyer said:
Priced up flights to Tenerife in November last week and got a figure of £420 return for me and Mrs Flyer. Just checked again and no surprise to find it's now £700
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Keep your powder dry Flyer and let the waters settle. Their eyes are bigger than their bellies and it's a means to an end so play them at their own game. I guess I'm not surprised but more disappointed at their behaviour and putting it in simple terminology they could not give a flying fook about the poor T.C customers who have saved their bollocks off all year. One of the biggest crash disasters in our travel history and instead of any assemblance of decency it's more akin to a piranha feeding pool out there !
 
The size of these directors bonuses is an absolute disgrace. Milking millions out of this as this institution goes tits. I hope they have to pay it all back and get struck off.

Giving capitalism a bad name.
 
kevin horlocks wand said:
The size of these directors bonuses is an absolute disgrace. Milking millions out of this as this institution goes tits. I hope they have to pay it all back and get struck off.
Giving capitalism a bad name.
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I agree that these directors shouldn't have received bonuses in the first place due to the state of the company but the £50 Million bonus value claimed in the press would only have kept the company going for a short period of time. It would be nice if it could be recouped and given to those losing their jobs but the wonders of capitalism don't work that way.
Also, one expert on the law regarding reclaiming directors' bonuses said it had to be reclaimed by the company and TC won't be in a position to do that if they cease trading.
 
Its really quite funny to see the front pages of papers this morning lambasting the management at Thomas Cook for paying themselves - admittedly generously - wages that presumably the shareholders had no issues with come AGM time. Furthermore some of them are having a pop at the rest of the industry "cashing in" on peoples woes. Capitalism does what it does best - rewards the few very well for failure and wades in to exploit those who have little or no choice - the papers doing that also moan that Jezzer is a Marxist. What do they want? They don't want Marxism and can't stand capitalism lol
 
From Facebook the human side of this clusterfuck as related by an ordinary TC worker.





✈️✈️✈️✈️✈️✈️✈️✈️

We are British Caledonian.
We are Dan Air.
We are Airtours.
We are JMC.
We are My Travel and My Travel lite.
We are Monarch.
We are Travel Agents.
We are Cabin Crew.
We are Pilots.
We are Engineers.
We are Airline office staff.
We are Tour Ops office Saff.
We are Reps.
We are Foreign Exchange.
We are The Children’s Charity.
We are Thomas Cook Sport.
We are Digital.
We are Communications.
We are Customer Services and Relations.
We are on the high street, on the Internet, in the air.
We are Nordic, German, British
We are Safety, Sales and Service.
We are friends, colleagues, family.
We have laughed together, cried together.
We have shared home stories, life stories and love stories.
We are 178 years of historic tourism.

Above all we are Thomas Cook and nobody can ever take that away from us.

And if we do go down tonight we go down knowing that we have given our best , our absolute best to our customers, our colleagues and our Company.

And we must ask ourselves what have we done to make ourselves feel proud?
And I know the answers will be many.

Because that’s who we are.

Thomas Cook.

✈️✈️✈️✈️✈️✈️✈️✈️
 
was listening to the radio today and a guy from the Cuban Tourist Board was saying Thomas Cook hadn't been paying its bills since March and Cuban tourism was owed over £330m !! The reporter then cut in and said one hotel complex in Cancun it out £2.5m - the debts will be fucking massive - how any enquiry will be able to find the directors acted in any way that could be said to be responsibly.
 
bluethrunthru said:
was listening to the radio today and a guy from the Cuban Tourist Board was saying Thomas Cook hadn't been paying its bills since March and Cuban tourism was owed over £330m !! The reporter then cut in and said one hotel complex in Cancun it out £2.5m - the debts will be fucking massive - how any enquiry will be able to find the directors acted in any way that could be said to be responsibly.
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If the figures are true it begs the question why the hotel continued to accept TC customers, there comes a time when you have to say pay up or fuck off. The hotel must have heard all the troubles TC were having and yet they continued to give them credit. I accept, before someone says it, that the hotel needed TC's business but that is just stupid.
 
Deepest Blue said:
From Facebook the human side of this clusterfuck as related by an ordinary TC worker.

✈️✈️✈️✈️✈️✈️✈️✈️

We are British Caledonian.
We are Dan Air.
We are Airtours.
We are JMC.
We are My Travel and My Travel lite.
We are Monarch.
We are Travel Agents.
We are Cabin Crew.
We are Pilots.
We are Engineers.
We are Airline office staff.
We are Tour Ops office Saff.
We are Reps.
We are Foreign Exchange.
We are The Children’s Charity.
We are Thomas Cook Sport.
We are Digital.
We are Communications.
We are Customer Services and Relations.
We are on the high street, on the Internet, in the air.
We are Nordic, German, British
We are Safety, Sales and Service.
We are friends, colleagues, family.
We have laughed together, cried together.
We have shared home stories, life stories and love stories.
We are 178 years of historic tourism.

Above all we are Thomas Cook and nobody can ever take that away from us.

And if we do go down tonight we go down knowing that we have given our best , our absolute best to our customers, our colleagues and our Company.

And we must ask ourselves what have we done to make ourselves feel proud?
And I know the answers will be many.

Because that’s who we are.

Thomas Cook.

✈️✈️✈️✈️✈️✈️✈️✈️
Click to expand...

Should send that to the CEO and board of directors not that they will give a flying ✈️✈️✈️ fook. A poorly run company from the top down and feel dreadfully sorry for those T.C foot soldiers. Slightly of topic but a reminder that companies should focus harder on the mechanics that make things tick which in my opinion is service quality and profitability. Today I ordered 2 chips from BT, Sim only,15 gig,12 month contracts with double 4G speed and free BT Sports on mobile which could be mirrored onto TV. So I perused my online portal and noticed the BT sports pack was a 30 day only contract so rang to cancel it down. They insisted it was a 24 month contract running alongside my broadband so fair enough but the portal says differently so I ask if there is anything they can do with the £7.50 monthly charge and she said a contract is a contract and it can never be changed. So I cancelled down the 2 phone chips for £30 and at the same time cancelled down the sports HD pack costing £6.50 a month so a total cancel down of £36.50 for a revenue retainer of £7.50. Now I am no financial whiz kid arguably having the business acumen of a Turnip but in any language does it make sound economic sense to procure a fiscal loss of £29 per calendar month over 24 months tenure @circa £696 ? Maybe I can't see the wood for the trees but I thought profitability and margins along side good will and customer service were the prima facia watchword. However a contract is a contract and to me it's not a biggie but sometimes I do wonder .. I really do wonder. That is all:
 
Two Gun Bob said:
Should send that to the CEO and board of directors not that they will give a flying ✈️✈️✈️ fook. A poorly run company from the top down and feel dreadfully sorry for those T.C foot soldiers. Slightly of topic but a reminder that companies should focus harder on the mechanics that make things tick which in my opinion is service quality and profitability. Today I ordered 2 chips from BT, Sim only,15 gig,12 month contracts with double 4G speed with free BT Sports on a mobile which could be mirrored onto TV. So I perused my online portal and noticed the BT sports pack was a 30 day only contract so rang to cancel it down. They insisted it was a 24 month contract alongside my broadband so fair enough but the portal says differently so I ask if there is anything they can do with the £7.50 monthly charge and she said a contract is a contract and it can never be changed. So I cancelled down the 2 phone chips for £30 and at the same time cancelled down the sports HD pack costing £6.50 a month so a total cancellation down of £36.50 for a revenue retainer of £7.50. Now I am no financial whiz kid arguably having the business acumen of a Turnip but in any language does that make sound economic sense to procure a fiscal loss of £29 per calendar month over 24 months tenure @circa £696 ? Maybe I can't see the wood for the trees but I thought profitability and margins along side good will and customer service were the prima facia watchword. However a contract is a contract and to me it's not a biggie but sometimes I do wonder .. I really do wonder. That is all:
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2guns, no you have summed up a poorly run business perfectly. BT for so long had the monopoly on phones that they did not need to be nice to customers, they were the only one around so pay it or use a pay phone. Now the world is changing but they aren't and may be the next big name to go belly up. New companies would be looking to retain your business and would have looked to do a deal. TC's customer service was appalling and their business model even worse.
 
Blue Mist said:
2guns, no you have summed up a poorly run business perfectly. BT for so long had the monopoly on phones that they did not need to be nice to customers, they were the only one around so pay it or use a pay phone. Now the world is changing but they aren't and may be the next big name to go belly up. New companies would be looking to retain your business and would have looked to do a deal. TC's customer service was appalling and their business model even worse.
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I always found them and their staff to be ok.
 
Blue Mist said:
If the figures are true it begs the question why the hotel continued to accept TC customers, there comes a time when you have to say pay up or fuck off. The hotel must have heard all the troubles TC were having and yet they continued to give them credit. I accept, before someone says it, that the hotel needed TC's business but that is just stupid.
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I was staggered and thought the same thing - not being in the biz maybe its common practise to rack up debts then pay them off at the end of the season when the money has come in? I also suspect it could have been one of those "too big to fail" scenario's? Just looked it up and there are 150k + abroad affected by it and 1.9m who will have holiday bookings that will no longer be honoured - and that seems without TC flights only - the numbers are massive
 
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