Seasoncard - 2021/22

yeseye said:
Are you able to set your daughter up her own email address .
Go to account
Forgot password
Insert new email adress.
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Cheers mate will try.

I assumed that the email had to be registered to the account before they send a password for security reasons, but will give it a go.
 
lancs blue said:
It's fine on your NHS app as long as there's an internet connection, should be ok outside the stadium.
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Thanks. What’s the alternative, is there a way of getting into the apple wallet? I am not good with technology, tried ringing “customer services” yesterday, gave up after 2 hours!
 
GaudinoMotors said:
How about holding a Help day City?? Ticket office and IT people on hand to assist, you know, the paying public.
This is why this whole debacle is a year too early and a shambles, should have given it a season and bombarded us, email and on the screens with help and had drop-in assistance rather than under trained ticket office staff telling you to "do it online".
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Isn’t that what the drop in sessions they’ve been holding this week and next are all about?
 
GaudinoMotors said:
How about holding a Help day City?? Ticket office and IT people on hand to assist, you know, the paying public.
This is why this whole debacle is a year too early and a shambles, should have given it a season and bombarded us, email and on the screens with help and had drop-in assistance rather than under trained ticket office staff telling you to "do it online".
Click to expand...
Think they've had or are in the middle of a help fortnight....great if people with issues live close but not for our out if town fans.

Luckily I'm ok, no kids, just myself so no pissing about ...my phone has the programs it needs in it etc.

My worry is the chaos outside from 14.00 next Saturday. Again I have few ties or time constraints so I'll be in (if everything works) as the turnstile's open and will hopefully not have to watch any carnage from the top windows at the back of SS3.
 
BringBackSwales said:
Thanks. What’s the alternative, is there a way of getting into the apple wallet? I am not good with technology, tried ringing “customer services” yesterday, gave up after 2 hours!
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If you've an iphone, bring up the vaccine pass in the NHS app and scroll down, you should see something like "add to wallet" as an option. (Not available on android phones.) You'll need to repeat that every so often as the pass has a 30 day expiry date once downloaded to the apple wallet. Viewed in the NHS app it has a rolling 30-day expiry.
 
Slight change of tack, but I’m having enormous problems giving the club my money. Family has 4 SCs all DD from my account. Didn’t work 1st July “technical problems”. Didn’t work 1st August. Spent an hour on hold to get through to the “Direct Debit Team”. They didn’t seem to know what a direct debit was and kept telling me my card had expired. Promised to “make a note for the finance team”, one week later they managed to take one months payment for one card. so by my reckoning I owe them more than 500 quid which they seem determined not to have. Interesting business model!
 
blue b4 the moon said:
Think they've had or are in the middle of a help fortnight....great if people with issues live close but not for our out if town fans.

Luckily I'm ok, no kids, just myself so no pissing about ...my phone has the programs it needs in it etc.

My worry is the chaos outside from 14.00 next Saturday. Again I have few ties or time constraints so I'll be in (if everything works) as the turnstile's open and will hopefully not have to watch any carnage from the top windows at the back of SS3.
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Haha I’m at work until 1 o’clock next Saturday so by the time I get to the ground I’ll be stood in that carnage you’ll be watching from SS3 as that’s where I am. Think of me while you’re having a nice watered down pint that’s just been increased in price or a cafe latte rather than a bovril.
 
GaudinoMotors said:
How about holding a Help day City?? Ticket office and IT people on hand to assist, you know, the paying public.
This is why this whole debacle is a year too early and a shambles, should have given it a season and bombarded us, email and on the screens with help and had drop-in assistance rather than under trained ticket office staff telling you to "do it online".
Click to expand...
I think" help day" wil be the Norwich game !!!
 
Beaker said:
Haha I’m at work until 1 o’clock next Saturday so by the time I get to the ground I’ll be stood in that carnage you’ll be watching from SS3 as that’s where I am. Think of me while you’re having a nice watered down pint that’s just been increased in price or a cafe latte rather than a bovril.
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Ever hopefull it'll not be as bad as we think.

Re beer, if not driving I'd usually have a few in town or the Townley pre game but as in The Full Monty for one time only I'll be drinking inside on dark fruit cider if they still have it, from experience it's the only thing served that tastes something like it does in a pub..I'll suck up the price rise this once.
 
Thanks lancsblue and yeseye, you should set yourselves up as an alternative customer services department! Just one more question, my 2 under 18 kids don’t have vaccinations or nhs apps, just their season cards on my phone, will they be ok with just season cards?

PS the puck pickets will have a field day knowing every adult is carrying an iPhone or smart phone, good work City
 
BringBackSwales said:
Thanks lancsblue and yeseye, you should set yourselves up as an alternative customer services department! Just one more question, my 2 under 18 kids don’t have vaccinations or nhs apps, just their season cards on my phone, will they be ok with just season cards?
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From gov.uk
Children are not currently being vaccinated against COVID-19.

Therefore, those under 18 should not have to demonstrate their COVID-19 status for entry to domestic events or venues.
 
GaudinoMotors said:
Please tell me more.
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I HAVE A SMART PHONE BUT NEED MORE HELP…​

To help you prepare for the start of the season, we have provided answers to some of the questions that you may have on mobile ticketing here.
If you need further support as we approach the new season, we’ll be running a number of daily ‘Drop-In Sessions’ at the Etihad Stadium, every day from Monday 9th August – Friday 20th August between 10am – 4pm.
At the ‘Drop-In Sessions’, our team will help you download your Mobile Season Ticket to your smart phone and give you an opportunity to test your ticket at a turnstile. To find out more information and book onto a session, please click here.

​




City to introduce mobile ticketing at the Etihad and Academy Stadiums (mancity.com)


click on the link for more info.
 
Eccles Blue said:

I HAVE A SMART PHONE BUT NEED MORE HELP…​

To help you prepare for the start of the season, we have provided answers to some of the questions that you may have on mobile ticketing here.
If you need further support as we approach the new season, we’ll be running a number of daily ‘Drop-In Sessions’ at the Etihad Stadium, every day from Monday 9th August – Friday 20th August between 10am – 4pm.
At the ‘Drop-In Sessions’, our team will help you download your Mobile Season Ticket to your smart phone and give you an opportunity to test your ticket at a turnstile. To find out more information and book onto a session, please click here.

​




City to introduce mobile ticketing at the Etihad and Academy Stadiums (mancity.com)
Click to expand...
Brilliant - cheers.
 
Try here for an answer before phoning. I have just had an email with a link to download my Norwich ticket to me Google Pay wallet (I have a Samsung S8) and the screen tells me "Cannot download to this device' any help would be appreciated. Thanks.
 
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