Third party ticket sites and City (dodgy site ticket claims - p32)

While it's annoying, I don't think £140 is that bad.
If I didn't have a ticket I would pay that provided we win tomorrow and have a chance of winning the league.
 
There are lots of tickets available on the secondary ticket websites for the West Ham game. It will probably mean a lot of blues will miss out on this game or end up paying extortionate prices for a ticket. If the club are found to be aware how these tickets ending up with the touts there are going to be a lot of pissed off City fans. It feels like the club is in transition. I hope they can be a lot more open on there ticket strategy as it is feeling they are losing touch with their legacy / heritage fans who deserve to be treated a lot better than they have in the recent past.Screenshot_20240505_072515_Chrome.jpg
 
Alex - City Matters said:
Just to provide some assurance, me and Mark Todd have been raising the various incidences of this with the club. Now, we're having limited impact and the club are very keen to leave any significant shake up until the new Ticketing Compliance role is in post, but these concerns are on the record.

I was on a call with fellow fan representatives from across the Premier League on Wednesday and this is an issue across the league.
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If fans were to privide seat details for tickets purchased for the West Ham game would the club look to do anything to identify where the tickets were sourced from?
 
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117 M34 said:
While it's annoying, I don't think £140 is that bad.
If I didn't have a ticket I would pay that provided we win tomorrow and have a chance of winning the league.
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That will not help get to the bottom of the problem. That action is keeping the touts in business. The reality is many people will do the same thing. If the club can prevent tickets being released to these sites there is every chance they will end up in City fans hand and not be sold at an overinflated price. This is a commitment that the club should be able to deliver as standard. We hear so much about being being best in class in other areas, so why can they not get ticketing right as well?
 
PPT said:
They charge you £100 deposit for the phone. It is then given back when you return the phone after the game.
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A dipper that worked at a different branch to me, would go to a pub at dipperville, ask about spares, guy would point to the table and say "choose a phone." Like you say, pay a deposit and get it back after the game.
 
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Lavinda Past said:
Tickets for every game have been available from third party sites since the season started. You don't have to look very hard. Indeed, anyone with a few quid could have bought tickets for the West Ham home match months ago.
The whole game is bent at PL level, and the clubs all profit from it.
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If they are profiting from it, why would they cut into those profits employing a compliance officer to try and get to the bottom of how it happens?
 
blueparrot said:
If they are profiting from it, why would they cut into those profits employing a compliance officer to try and get to the bottom of how it happens?
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Probably cos they want the compliance manager to ban supporters who have the audacity to sell their ticket to a mate rather than back to the club so they can resell at match day prices
 
didsburyblu said:
Probably cos they want the compliance manager to ban supporters who have the audacity to sell their ticket to a mate rather than back to the club so they can resell at match day prices
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That makes no sense, doubt they’d go that expense. There is obviously an issue with tickets getting on these sites and the club don’t know how, it’s obviously a problem across the league, and other leagues. Just to pick on a few fans makes no business sense at all, if it makes no business sense it’s not something the club would do.
 
It's also not the case that the tickets on these sites belong to fans who can't go and are hoping to sell on for a small profit, they only use 'registered sellers'.

This means that unfortunately there are possibly ST holders with no intention of attending any matches, the have a ticket purely for resale value.

There will also be people who had bought a membership and single match tickets again purely for resale. This is why I am glad City had moved to Mobile Download tickets as these are far more difficult to pass on than the Mobile Tickets sent in emails were.

I've actually bought from this site before (Villa 21/22) and was sent Mobile Ticket download link showing original owners name in the info section. If club was serious about tackling touting they could quite easily find the names of who is selling on their tickets.
 
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collybird said:
It's also not the case that the tickets on these sites belong to fans who can't go and are hoping to sell on for a small profit, they only use 'registered sellers'.

This means that unfortunately there are possibly ST holders with no intention of attending any matches, the have a ticket purely for resale value.

There will also be people who had bought a membership and single match tickets again purely for resale. This is why I am glad City had moved to Mobile Download tickets as these are far more difficult to pass on than the Mobile Tickets sent in emails were.

I've actually bought from this site before (Villa 21/22) and was sent Mobile Ticket download link showing original owners name in the info section. If club was seriously about tackling touting they could quite easily find the names of who is selling on their tickets.
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Over to the club to sort this out. It will take more than just a Complance Manager. Time for the club to be open and transparent with the fans on how ticketing are being allocated for all matches. On the whole, fans are not satisfied with the service that is being provided to supporters in this area.
 
collybird said:
It's also not the case that the tickets on these sites belong to fans who can't go and are hoping to sell on for a small profit, they only use 'registered sellers'.

This means that unfortunately there are possibly ST holders with no intention of attending any matches, the have a ticket purely for resale value.

There will also be people who had bought a membership and single match tickets again purely for resale. This is why I am glad City had moved to Mobile Download tickets as these are far more difficult to pass on than the Mobile Tickets sent in emails were.

I've actually bought from this site before (Villa 21/22) and was sent Mobile Ticket download link showing original owners name in the info section. If club was serious about tackling touting they could quite easily find the names of who is selling on their tickets.
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Did you do anything about it.
 
bennyboy said:
Did you do anything about it.
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No I didn't. It never occurred to me at time to report. I was very naive about ticket touting back then.

I actually returned it to them as I managed to get a legit exchange ticket from the club nearer the match day.

I'd never encourage anyone to use those sites as there's no guarantee you're the only buyer of the ticket you have! Yes they have money back guarantees but that doesn't make up for missing the game.
 
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